Job description

Basic Function

The basic function of this position is to supervise the operation of the Risk Analytics team. Interact with employees and other departments on related issues ensuring quality, employee engagement and efficiency is maintained to department standards. This position is responsible for client and product implementations, researching service issues, recommending process improvements, analyzing data and trends, and assisting with the creation of risk analytics’ training materials. Incumbent will build an environment that stimulates a hardworking, motivating, high-performance culture that focuses on continuous improvement and excellent service delivery to internal and external customers.

Essential Functions & Responsibilities

• Coordinate the Risk Analytics team’s tasks and ensure adherence to established turnaround times and SLAs; manage projects assigned to the team; Ensure quality of all team outputs.
• Maintain awareness of member client fraud trends and suggest to internal procedure changes to Risk Analytics Manager to remain efficient.
• Continually supervise department workflow to ensure time sensitive functions are meeting department standards.
• Resolve complex service issues by responding to escalation calls and other department personnel.
• Remain current with industry and client fraud trends.
• Advise internal contacts on sensitive issues, recommended client procedures and new product developments.
• Manage process documentation and communication both within the team and with the appropriate external parties.
• Communicate company strategies, client initiatives, system improvements, performance and other key information to team; conduct team meetings on a regular basis.
• Perform other duties as assigned.

Supervisory Responsibility

• Provide direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures
• Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling and termination of staff
• Develop and maintain staff by applying the necessary training and leadership that will allow internal growth and advancement
• Direct staff, to ensure that all duties are performed according to department performance standards

Position Specifications

• Bachelor’s Degree in Business Administration or related field or combination of education and experience required.

• Five (5) years within the financial service industry required. Five (5) years professional experience in risk analytics, mitigating risk and/or fraud services required.
• One (1) year or equivalent of supervisory experience preferred. Payments processing system knowledge preferred. Experience with third party vendor systems software preferred. Project management experience preferred.

Knowledge, Skills, & Abilities

• Demonstrate behaviors based on PSCU values: Excellence, Innovation, Leadership, Passion, Trust, and Diversity, Equity, & Inclusion
• Strong business acumen as well as and deep subject matter expertise in the fraud mitigation, analytics, recovery and payment card industry activity
• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids; ability to communicate effectively with both technical and non-technical audiences
• Ability to manage multiple projects, work in fast-paced environment, and meet deadlines; ability to take ownership of issues in assigned area, and drive timely resolution
• Demonstrated excellent analytical and quantitative skills
• Ability to understand credit union feedback and put resolutions into action
• Ability to respond quickly and adapt to changes in priorities driven by a dynamic market; ability to proactively identify opportunities to improve the consulting environment
• Ability to exercise discretion and good judgment in making decisions
• Proficiency in Microsoft Office applications, internet browsers, linked data analysis, Project management approaches, and First Data processing platforms
• Ability to function in a production-based environment using various applications for identifying fraud trends
• Ability to travel as needed, 40-50%
• Ability to maintain confidentiality of materials handled
• Ability to be flexible and work under high pressure in a complex environment
• Ability to work on-call (24 x 7)
• Ability to work remote part time or full time

Job Type: Full-time

Pay: $60,500.00 - $88,700.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Work Location: Remote

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