POSITION: Support Services Coordinator

REPORTS TO: Chief of Operations

FLSA STATUS: Non-Exempt

TYPE: Full-Time

Job Summary:

This position will be responsible for the support services of the organization. Support Services Coordinator will ensure compliance with company policies, state and federal laws, rules, and regulations. This is a position with a substantial level of autonomy and overall accountability for all operational inventory activities within the strategic agenda.

Essential Duties and Responsibilities:

• Leads and coordinates the supply department for all areas.
• Maintains accurate Supply Inventory for all areas.
• Ability to plan, direct, supervise, and coordinate the work of a highly complex team
• Coordinates with Operations department to ensure appropriate delivery of services
• Participate in coordinating, planning, and response for disaster situations
• Develops and maintains a disaster preparation plan for manmade and natural disasters.
• Oversees logistical disaster preparedness
• Maintains a thorough knowledge of and ensures compliance with Company and local policies, procedures, processes, and protocols.
• Ensures compliance with DEA criteria for the use and storage of controlled substances
• Oversees monthly cycle counts
• Oversees Quarterly inventory list.
• Runs continuous price analysis on all vendors in all areas.
• Maintains documentation on the location of all Medical Equipment
• Coordinates service checks on Inservice and out of service equipment
• Oversees Century’s Uniform system and distribution for all areas
• Oversees station needs for all areas
• Maintains supply, equipment, vehicles, and stations in accordance with Florida Statute 64.J
• Maintains accurate inventory and acquisition of schedule II-controlled substances as CSOS Coordinator for CAS
• Maintains documentation of all Medical Equipment’s and inventory
• Monitors work for legal and/or regulatory compliance
• Provide crew members and fleet staff basic training, as needed
• Ensures that all customer service issues are properly identified and managed
• Serves as the representative of the Company when interfacing with allied agencies, hospitals, and the public
• Ability to be available for all extraordinary events including after hours, weekend, and holidays
• All other duties as assigned

Minimum Qualifications:

• Demonstrates the highest degree of professionalism and customer service always
• Possesses the ability to communicate and act quickly with sound judgment in emergent or stressful situations
• Demonstrates a high level of proficiency with all technology and systems used by the company
• Demonstrated familiarity of emergency medical services, health care systems, and common medical terminology, knowledge of EMS agency rules, regulations, and protocols
• Possesses an enthusiastic and forward-thinking approach to leadership and the potential of the Company and its employees
• Excellent decision making and problem-solving skills
• Demonstrates the ability to perform multiple related tasks simultaneously and effectively; ability to work under pressure while meeting strict deadlines; manage multiple priorities and see projects to completion
• Proven success in a similar management environment

Physical Demands:

• Flexible work schedule allowing for appropriate interaction with customers working days, nights, holidays and weekends
• Working Conditions: 85% in normal office conditions without extreme exposure, 15% in exposure to heat/cold/rain
• Requires frequent repetitive hand movements and prolonged sitting, standing, walking, reaching and grasping
• Must be able to hear and communicate clearly to perform job duties in person and over the phone
• Adequate vision required to be able to read information from printed sources and computer screens
• Collect, interpret, and/or analyze complex data and information

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