Job description
Department: Clinical Operations Reports to: Director of Clinical Services
Job Description
Qualifications
- High school graduate is required.
- Prior experience in an administrative assistant role in a home health care setting is preferred.
- Basic medical terminology.
- Proficient in computer.
- Excellent communication skills and customer service.
- Maturity and ability to deal effectively with the demands of the job.
- Prior scheduling experience beneficial.
Responsibilities
- Performs data entry of various documents including but not limited to processing of referrals, visit schedule, medical supplies, and patient and employee demographics.
- Ensures visit schedule matches MD order.
- Maintains staff schedule.
- Answers and triage phone calls.
- Assist clinical team operation in timely release or RAP and EOE
- Schedules client appointments/visits according to care plans, staff availability and productivity.
- Provides staffing for sick leave, vacation and long-term leave.
- Prints and reviews together with Nursing Supervisor daily, weekly and monthly reports such as Missed Visit, Schedule Deviation, Therapy Re- Evaluation Exception, Episode Continuity and Past Due Visits.
- Performs general office duties including but not limited to word processing, photocopies, files, shreds, sort/distributes mail, provides reception and telephone services.
- Maintains call-in and retention report.
- Supports Concierge Homecare Compliance program.
- Other duties as assigned.
Work Environments & Physical Demands of the Job
Risk Exposure:
Category III
Job Relationships
INDCRL1
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