Job description

The mission of the Mexican American Opportunity Foundation (MAOF) is to provide for the socio-economic betterment of the greater Latino community of California, while preserving the pride, values and heritage of the Mexican American culture.

Mexican American Opportunity Foundation
Job Description

Position: Support Staff

Program: CalWORKs’ Stage 1 Program

Status: Non-exempt, Full time

Supervised by: Program Manager
Program Supervisor
Director of Operations, Child Care Services

General Purpose:
Support Staff is responsible to assist the Stage 1 staff with the CalWORKs Alternative Payment participants. Support Staff will provide administrative and clerical assistance to the Stage 1 staff, perform day-to-day operational task including, but not limited to; answering telephones, paper case filing, conducting follow-up telephone calls, faxing, mailing, data input in GEARS system and assist with the walk-in GAIN participants. Support Staff will perform their duties in compliance with the Funding Terms & Conditions of the Department of Public and Social Services contract.

Responsibilities:

• Certify eligibility of CalWORKs participants and process enhanced referrals on GEARS, and process the respective documentation within 3 working days of receipt of the ST1-01 form, GEARS or telephone request for child care services
• Provide counseling, child care, and supportive services referrals to CalWORKs participants
• Follow-up with parent to ensure that the enhanced referral was given and child care arrangements were made
• Answer incoming calls promptly with proper phone etiquette
• Contact parent-selected provider and inform them about the child care process
• Input all pertinent data on parent, children and provider in the MAOF database
• Request provider documentation for licensed and licensed-exempt providers
• Back-up the CalWORKs co-location staff as needed
• Participate as a unit member in the evaluation and improvement of CalWORKs child care services to parents, providers, and the general public
• Attends staff meetings, workshops, and conference, as assigned
• Maintains confidentiality
• Other job related duties as assigned

Requirements:

• Experience working with parents receiving subsidized child care or social support services, preferred.
• Working knowledge of existing L.A. County welfare system, preferred.
• Strong interpersonal and communications skills
• Bilingual English and Spanish a must.
• Basic computer skills.
• Proper phone etiquette
• Sensitivity and ability to work well with diverse ethnic, religious and cultural groups
• Ability to work variable hours 8:00 a.m. to 5:00 p.m. and/or 10:00 a.m. to 7:00 p.m. shift
• Must have positive attitude with a desire to work with and promote the welfare of children and their families.
• Sensitive to the needs of the program and the general public.
• Ability to apply common sense understanding to carry out instructions furnished verbally and in writing.
• Negative T.B. test or chest X-rays (stated by law), negative drug and alcohol screen test.
• Ability to maintain cooperative, diplomatic working relationships with co-workers and supervisors; work as part of a team and collaborate with department; and complete projects under tight deadlines even when there are completing requirements and changes in assignments.

Physical Demands:
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

Work Environment:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.

MAOF is committed to a diverse workforce. As part of this commitment, MAOF provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

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