The SSS V provides advanced administrative support and clerical duties to the department, participates in department wide cross-training and rotation of duties within each division. This person must have excellent organization, computer and customer service skills.

A criminal background check is required.

Essential Duties, Tasks and Accountabilities:

• Provide administrative support to all divisions within Court Administration;
• Receptionist duties (handle all incoming phone calls and visitors at the public counter, make outgoing/return calls, direct calls);
• Cross-train in each division in all duties, including but not limited to Civil, Criminal, Orphans' Court, Administrative, Jury, Family Court and the Law Library to operate independently in each division;
• Rotate divisions and job assignments to maintain up-to-date information on processes and procedures in each division;
• Maintain and update manuals that include detailed procedures for all tasks each division;
• Perform Formal Arraignments (in person and video);
• Schedule interpreters, negotiate fees and review interpreter invoices for accuracy;
• Provide back-up coverage in processing juror summonses and requests, check-in and orientate jurors;
• Maintain the subscription inventory and assist the public in the Law Library;
• Provide back-up coverage in updating and maintaining information for all divisions on the website;
• Adhere to and maintain the record retention for all divisions;
• Process court transcription requests, maintain accurate records and balance transcript financials;
• Attend and participate in training seminars and continuing education;
• Typing and data entry (prepare and distribute lists, transcription, maintain statistical data, proofreading), maintain databases, logs and spreadsheets;
• Clerical duties (fax, copy, print, etc.), filing (pull files, re-filing, maintain records) and meeting minutes;
• Distribute incoming mail, file/pick up/drop off mail and documents to Judges and other departments;
• Maintain supplies and supply/storage/office rooms;
• Prepare, verify accuracy and track Judges' trial lists;
• Produce and mail accurate and timely notices of hearings, trials and attachment letters;
• Schedule various miscellaneous matters for attorneys and pro se litigants;
• Prepare and distribute the Miscellaneous List;
• Assign hearing rooms and maintain the Outlook calendars;
• Track Orphans' Court files received and disbursed and prepare and submit the monthly tracking report;
• Prepare and mail notices to guardianship volunteers for meetings and events;
• Perform special projects, as assigned;
• Perform other duties, tasks and office functions, as determined (e.g. attend conferences/trainings/meetings, facilitate meetings, new procedures, etc.);

Qualifications/Requirements:

• High School Diploma or General Education Degree (GED);
• Minimum of two years general office experience and customer service experience;
• This is a highly visible position requiring strong professionalism;
• Must be able to remain courteous and maintain composure under stressful situations;
• Ability to deal professionally with all types of personalities;
• Ability to accurately handle and process payments of checks and money;
• Intermediate to advanced skills in in various software packages (see list below);
• Excellent verbal and written communication skills;
• Strong interpersonal skills and ability to maintain confidentiality at all times;
• Proficiency in grammar and spelling;
• Ability to calculate intermediate mathematical formulas;
• Ability to work, operate and function as a successful team;
• Ability to establish priorities and carry tasks to completion, work independently and proceed with objectives without supervision;
• Ability to handle and resolve recurring problems;
• Accurate, detail-oriented and ability to multi-task;
• Excellent time management and organizational skills;
• Flexibility and ability to adapt to change with a positive disposition;
• Ability to interface effectively and tactfully with all levels of County management;
• Ability to work extended hours, as required.

• Associate's degree from an accredited college or university with courses in Office Administration, or equivalent combination of education and experience;
• Strong typing skills (minimum 55 wpm);
• Ability to use and maintain office equipment (and trouble-shoot malfunctions);
• Strong knowledge of Court and County policies and procedures and general understanding of human resource guidelines.

Computer Skills
To perform this job successfully, an individual should have:

• Intermediate to advanced Microsoft Outlook skills;
• Intermediate to advanced skills in Microsoft Office, including but not limited to: Word, Excel, Access, PowerPoint;
• Ability to learn and proficiently operate PeopleSoft;
• Ability to us the Internet for research purposes and research the docket for information in response to inquiries;
• Ability to learn and proficiently operate independently in all court management systems, including but not limited to: CourtView, Common Pleas Court Management System (CPCMS), Jury Management System (JMS), Guardian Tracking System (GTS), Language Access Data Collection System (LADC), Family Court Check-In system