Job description
Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
SURVEILLANCE AGENT
The Surveillance Agent protects casino assets via CCTV, in accordance with IRGC regulations and internal controls.
ESSENTIAL FUNCTIONS
ESSENTIAL FUNCTIONS
- Observe all guest and team member activities in all monitored areas, including, but not limited to, casino floor, cage, count room, restaurants, and back of house common areas.
- Monitor activity for criminal activity, violation of Iowa Racing and Gaming Commission regulations, and/or violation of company policies and procedures.
- Appropriately record activities and report observations to company and Iowa Racing and Gaming Commission officials.
- Appropriately record surveillance activity in daily log.
- Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information.
QUALIFICATIONS
- Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
- Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
- All team members must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
EDUCATION and/or EXPERIENCE
- A high school diploma or GED equivalent is preferred.
- One to two years of surveillance experience preferred.
- Gaming industry experience is preferred.
- Must possess excellent guest service skills to effectively deal with guests.
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