Job description

DESCRIPTION OF DUTIES: The primary responsibility of this position is to perform a variety of surveillance activities to assist in ensuring the safety and well being of guests, associates and Lake of the Torches Resort Casino properties. Specific responsibilities include, but are not limited to the following:
1. Monitors, observes, documents and reports any violations of the Lake of the Torches Resort Casino operational procedures, criminal or civil statues, Lac du Flambeau Tribal/State gaming compacts, property, tribal or state internal controls, tribal gaming commission regulations or ordinances.
2. Is responsible for ensuring that all surveillance systems are operational and functioning and issues repair orders in a timely manner.
3. Continuously monitors all Lake of the Torches Resort Casino properties with an emphasis on money handling and table game areas.
4. Records and submits surveillance observation, special observation, incident and accident reports occurring during the shift for review and action by the surveillance supervisor or surveillance manager.
5. Provides surveillance manager, security officer, chief executive officer, gaming commission, tribal council or law enforcement agencies with documentary evidence of potential gaming crimes protected.
6. Is responsible for providing depositions or courtroom testimony when necessary.
7. Performs other duties as assigned.

POSITION RELATIONSHIPS:
Internal: Frequent contact with security and facility administration.
External: Occasional contact with law enforcement agencies.

SUPERVISION RECEIVED: Receives direction and supervision from the Surveillance Supervisor or Surveillance Manager on a daily basis.

EDUCATION: A High School education or equivalent is required.

EXPERIENCE: A minimum of two years prior experience working in a gaming environment is required. Prior experience in a surveillance or security position is desirable.

SKILLS AND REQUIREMENTS: Must possess excellent interpersonal and communication skills. Must be familiar with PC’s and be able to manage and maintain confidential and sensitive information with diplomacy and tact.

WORKING ENVIRONMENT:
1. Work Conditions: The majority of position responsibilities are performed within a restricted office environment and will perform position responsibilities in low light conditions.
2. Exposure to Hazards: May be exposed to situations where spills, wet floors or guest behaviors may create undesirable conditions.
3. Physical Requirements: Must be able to walk, sit, stand, bend or lift for extended periods of time.

BEHAVIORS: The vision, goals and objectives of Lake of the Torches Resort Casino requires the Surveillance Observer to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, customers and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each customer, visitor and fellow employee is a requisite of successful job performance.

OTHER: Must attend all mandatory meetings and participate in departmental training and development sessions.

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