About Encore Boston Harbor

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

As an Encore Boston Harbor Surveillance Specialist, you will be part of what’s commonly referred to as the “eye in the sky”. The Surveillance department is comprised of an excessively motivated, passionate and positive team! We persist in identifying areas within the operations of the casino that is ripe for advantage play, cheating and/or theft. Through clandestine methods, the Surveillance team will always follow and monitor currency transactions to record then report any irregularities we take note of. The bigger – the better! It is also our responsibility to ensure asset protection by way of tracking all movement within Encore Boston Harbor to confirm that MA Gaming rules & regulations as well as policies/procedures and safety standards are not violated.
So – with all that said, we want to ask you the following;

Are you sincere?
Are you detail driven?
Do you like games of chance?
Do you want to be a part of a highly skilled and family-oriented team?

If you answered yes to these questions, you are a perfect fit for the Surveillance Specialist role! We look forward to meeting with you and discussing your career goals! Your path to success begins here!

• This is a full-time position requiring open availability.

Compensation: $22.88 to 27.50 an hour

The Core Values of Encore Boston Harbor are;

SERVICE-DRIVEN

We provide the highest quality of service to everyone and everything, including our guests, our coworkers, and our community.

ARTISTRY

We look at every detail of our jobs as a blank canvas awaiting our creativity and magic. Whether setting a guest room or setting food on a plate, we find a way to make it artful.

EXCELLENCE

We always find room for improvement. If it’s good, make it outstanding. If it’s outstanding, make it spectacular.

PROGRESSIVE

We always look to the future, continuing to innovate and elevate the experiences we provide our guests, our employees, and our community.

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience:

High school or equivalent degree required. One year of video Surveillance experience or one year of previous gaming experience preferred.

Requires general computer skills and basic knowledge of Microsoft Office.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations with an emphasis on gaming payouts required. Ability to decipher various reports and maintain reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.

Work Environment:

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.