The Dornsife Center for Economic and Social Research seeks a project assistant with exceptional customer service skills to assist the staff of the Understanding America Study.

The Understanding America Study (UAS) is a national panel of approximately 10000 individuals representing the entire United States. The study is an 'Internet Panel,' which means that respondents answer our surveys on a computer, tablet, or smart phone, wherever they are and whenever they wish to participate, in English or Spanish. We randomly select people around the country using postal codes. Surveys are designed by research teams around the world, programmed and tested by our team at the Center for Economic and Social Research, translated into Spanish, and then fielded. This panel is yielding insights and information of significant value to policy makers, government agencies, non-profit organizations, opinion pollsters, social science researchers, corporations and more.

As an essential member of the UAS help desk, the project assistant will provide quality customer support for study participants over the phone and through written correspondence. They will assist with coordinating study participant activities, including recruitment, correspondence, screening, orientation, and payment. The project assistant also follows established data collection and management procedures to prepare, collect, record or enter data, and collects pertinent information from study participants through phone and written correspondence.

Superior communication skills and attention to detail is a must. Experience working directly with human subjects in a research setting is a plus. Customer service experience in English/Spanish is a plus.

This position is funded on grants.

Hourly range: The hourly rate range for this position is $26 - $31.63. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Required Documents and Additional Information:

• Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.
• Job openings are posted for a minimum of (5) five business days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.
• USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.

The University of Southern California is an Equal Opportunity Employer that Values Diversity.