Job description
JOB DESCRIPTION
*must be willing to go onsite one day a week to Nashville office*
A client of Insight Global is looking for a System Administrator to join their team in the Nashville, TN area. This role is required to be onsite atleast one day a week but is otherwise remote. The Systems Administrator monitors and administers NFIB’s Windows workstation environment. Must be experienced in the management and implementation of all iOS, Windows OS and most MS applications. Communicates and works with other members of the IT department in resolving problems related to the IT systems – laptops, desktops, mobile, printers, etc. Well versed in the PC Service Desk environment and duties. Familiar with ticketing and time management.
Evaluates related processes and suggests improvements to the organizational effectiveness. Strives to enhance and improve the IT infrastructure while delivering customer focused solutions and exemplary customer service.
Excellent customer service skills, both in person, and through telephone and video contact. Identifies, researches, and resolves computer hardware and software problems, tracks and monitors the problem to ensure timely resolution. Front line IT staff responding to end-user requests for technical support.
MINIMUM REQUIREMENTS
- 2+ Years of experience support experience in a enterprise envrionment with experience of Microsoft technologies, and software/network environment
- experience supporting IOS and Windows OS envrionemnt with a basic Networking understanding
- Active Directory Experience
- Experience with Remote support
- Experience using a ticketing sytems to support internal users
- Atleast one certification ( A+, Network +, CCNA)
DESIRED SKILLS
ITIL Cert/ Experience
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