Job description

Systems Administrator

ASU Enterprise Partners is an efficient network of highly skilled teams; it is comprised of a full complement of professional services that work in concert with specialized business units to provide full resources and extend Arizona State University’s ability to achieve its charter.

The Systems Administrator will provide intermediate level support and administration to our various Microsoft technologies and endpoints. This role primarily monitors and maintains Microsoft Endpoint with administration of best practices. The Systems Administrator will also provide assistance with Microsoft Office 365 services related to user administration, feature and stability enhancements, management of SharePoint Online/OneDrive, continued adoption of MS Teams, and participation with patch and maintenance strategies.

What you’ll do:

• Strong troubleshooting capabilities to develop and continuously refine processes to improve Endpoint functionality and stability i.e., address reported issues, vulnerabilities, analyze and address device performance issues, define and implement role-based solutions

• Provides continuous improvement efforts regarding our Endpoint patch strategy

• Manages and monitors physical and virtual endpoints using Microsoft Endpoint

• Manages Endpoint to include update deployment, image building, updating and deploying application management

• Remediates security vulnerabilities on endpoints

• Troubleshoots and resolves end user incidents and service requests with a high sense of urgency

• Monitors and communicates to management the performance of Endpoint services

• Generates effective and accurate reporting

• Conducts new computer provisioning, computer replacements and software/hardware maintenance

• Performs OS upgrades

• Provides Audio Visual support (conference rooms, Zoom rooms and presentation)

• Assists in end user new hire training on new equipment and software

• Communicates to management and end-users in meaningful and understandable terms

• Facilitates communication and collaboration among diverse groups at all levels of the organization

• Performs other related duties as assigned

What you'll need:

• Collaborative style, combined with the ability and desire to work in a team-based environment

• Ability to maintain a high degree of confidentiality, professionalism, and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information.

• Strong oral and written communication skills, clearly and accurately communicating complex and/or technical information to both technical and nontechnical audiences

• Excellent customer relation skills, communication and follow through

• Ability to work both independently and as part of a team

• Problem solver who can take initiative and set priorities while being flexible

• Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies

• Attention to detail and thoroughness in completing assigned duties

• Ability to effectively coordinate and multi-task across various groups and functional teams both internally and externally

• Highly organized and able to juggle multiple projects and competing demands on time and attention while meeting deadlines

• Knowledge of standard office policies and procedures

• Ability to identify creative solutions and use appropriate technology to provide most effective results

• Knowledge of workstation operating systems (Windows 10, Windows 11, and OS X)

• Proficient with Microsoft Azure AD

• Proficient with Microsoft Endpoint

• Proficient PowerShell abilities as it pertains to Endpoint, O365 and AD

• Proficient with Endpoint Management Solution (JAMF, Microsoft Endpoint Manager, etc.)

• Proficient knowledge of desktop, laptop, and server hardware

• Familiarity with audio visual equipment

• An advocate’s belief in the vision of ASU as the New American University

Relevant qualifications:

• Bachelor's degree in technology or related field AND

• At least four (4) years directly related information technology services experience,

• OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Benefits:

• Hybrid work schedule. We work from home on Mondays and Fridays!

• Comprehensive benefits package, including medical, dental, and vision insurance

• 401(k) plan with matching employer contribution

• 22 days of vacation time

• 11 holidays, including your birthday

• Parental leave

• Significant tuition reductions

• Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to look across the organization and nurture new areas of interest

• $30 bi-weekly cell phone reimbursement

At ASU Enterprise Partners:

We serve.

We serve the faculty and staff of ASU to bring them resources so they can do all the great things that they do.

We innovate.

We’re always looking for new ideas, new solutions, new approaches and new ways to address the challenges facing ASU.

We engage.

We engage our donors, philanthropists, investors and partners, connecting them to ASU and helping them share their time, talent and treasure.

We care.

When we serve, innovate and engage, it shows that we care — about faculty, staff, donors, fellow employees and other partners as we bring resources to ASU.

ASU Enterprise Partners and its subsidiaries is an equal opportunity employer that is firmly committed to promoting justice, equity, diversity, and inclusion within our organization and throughout our sphere of influence. Because we embrace a spirit of innovation and achievement, we will endeavor to maximize the talent and potential of all employees, directors, and volunteers through bold and strategic action aimed at building success and a sense of belonging. All employees are expected to act in good faith to support these actions and to not impede the efforts of others to build a just, equitable, diverse, and inclusive organization.

ASU Enterprise Partners is an Equal Opportunity Employer

Job Type: Full-time

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.