Job description
Seneca Holdings is searching for an experienced Systems Administrator who can manage and resolve employee IT issues and maintain our cloud-based suite of applications/tools. The ideal candidate will be able to manage our computer platforms, while looking for ways to support a growing number of systems users in a cost-effective way to meet current and future needs. The Systems Administrator will be responsible for handling IT help desk tickets and keeping the IT Manager up to date on current issues and research the latest technologies that could help the company to meet its business goals. This is a hybrid position, with onsite days need in Chantilly, VA. While most work will be performed during normal business hours, Seneca Holdings and our subsidiaries support employees and locations all over the world. Planned work schedules to include nights and weekends may be necessary. Requirements for on call support coverage and working hours are also possible.
Responsibilities include but are not limited to:
- Actively update, maintain, and monitor all aspects of cloud-based applications (e.g., Office 365 solutions and applications such as Teams, Flow, PowerApps, OneDrive, Forms, Bookings, SharePoint, etc.)
- Administer and support an enterprise-level Microsoft SharePoint Online and Exchange infrastructure
- Administer and support third party endpoint applications including but not limited to Cisco Umbrella, Webroot Endpoint Protection, etc.
- Conduct regular system audits and inventory
- Provide support services to staff for complex, technical and configuration issues via email or phone, video conference in a timely, courteous, and professional manner including:
- hardware issues including laptops, desktops, phones, printers, other peripherals; and
- software issues including Windows OS, O365, Microsoft Teams, SharePoint and various cloud software applications
- Stay current on Office 365 changes, updates and new Microsoft releases for Office 365 and related products
- Ensure effective use of existing applications and deliver new solutions on time and with high quality
- Perform application maintenance, e.g. system parameters, user permissions, etc.
- Identify trends and look for efficiencies to resolve common issues
- Establish best practices through the entire help desk support process
- Create training and/or How-to materials
- Manage and maintain computer hardware and software systems
Technical Requirements:
- Bachelor' Degree in Computer Science, related field or 5+ years' experience in information technology field with 3 years of experience supporting Office 365 applications.
- One or more Microsoft Office 365 Certifications such as Developer Associate, Modern Desktop Administrator Associate, Teamwork Administrator Associate, Fundamentals or Enterprise Administrator
- Strong problem solving and communication skills
- Maintain Office 365 solutions that focus on workflow, document management, and content creation for web-focused business teams.
- Knowledge of Microsoft SharePoint
- Knowledge of Microsoft Security using Active Directory, Azure AD, Autopilot, Intune, and Office 365 Online groups
- Knowledge of Windows Operating Systems and networking concepts
- Experience in the development of technical and user documentation
- Basic scripting and development skills using PowerShell
Desired Certification:
- Microsoft O365 administrator
Diversity, Equity & Inclusion Statement:
The Seneca Nation Group (SNG) family of companies is committed to building an inclusive work environment that encourages, supports, and celebrates the diversity of our employees. We recognize that an inclusive corporate culture improves how we support our customers and also improves the collective impact we can make in our communities.
Equal Opportunity Statement:
Seneca Nation Group (SNG) provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.
COVID-19 Workplace Safety Policy:
SNG has implemented a COVID-19 Workplace Safety policy to comply with recently implemented U.S. government requirements. Our COVID-19 Workplace Safety policy requires all employees to be fully vaccinated or receive an accommodation under the policy by the deadline defined in the requirements. Consistent with available guidance, SNG recognizes accommodations to the COVID vaccine requirements for sincerely held religious beliefs or medical reasons, including because the individual is pregnant or attempting to become pregnant. All accommodation requests must be submitted to the SNG Human Resources department. SNG will continue to monitor the guidance and update this policy as appropriate.
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