Job description

We are looking for a customer service oriented System Administrator to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities

• Provide onsite contact and convey resolutions to customer issues
• Travel onsite to client site location
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilise excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services

Skills

• Proven working experience in providing help desk support
• Proficiency in English
• Working knowledge of help desk software, databases and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Microsoft 365
• Windows 10
• Active Directory
• Troubleshooting

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Compensation package:

• Yearly pay

Experience level:

• 2 years

Schedule:

• 8 hour shift
• On call

Ability to commute/relocate:

• Minneapolis-Saint Paul, MN: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your salary requirement?
• You understand this is not a remote position and are willing to come onsite to work everyday?

Work Location: Multiple Locations

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