Job description

Follow Your Calling, Find Your Career

The success of Mecklenburg County rests on strong, competent talent at all levels of the organization. We are a growing team of talented and passionate IT professionals who are dedicated to delivering creative tools and innovative solutions to engage and serve more than 1 million County residents as well as 6,000 employees. Our mission is to serve the residents of Mecklenburg County by providing business-valued IT solutions and services that are flexible, engaging, and innovative. Whether your passion is architecture, development, quality services, engineering, desktop support, or operations, we have a position for you. If you enjoy working with the public and are looking for a career where your work is important to the community, come be a part of Mecklenburg County and help us provide a community of pride and choice for people to live, learn, work, and recreate.

POSITION SUMMARY

This is an MS Exchange Engineer position, providing other support functions as part of a team of dedicated datacenter-centric professionals. Perform advanced support and configuration of a hybrid MS Exchange environment with on premise SMTP Relay and Office 365 Exchange Online.

This position, under general supervision is responsible for ensuring the uptime, performance, and resource availability of Exchange and other IT systems (including IT data center facility operations). This position is the second level of the Systems Engineer series.

ESSENTIAL FUNCTIONS

• Assure the performance, security and functionality, and as part of team of other exchange admins, manage all aspects of an advanced hybrid MS Exchange environment, including on-premise exchange servers, exchange management platform and SMTP Relay. Troubleshoot and address email/calendar-related problems, working with Microsoft support and other admins as necessary for assuring success and minimizing downtime of an enterprise email environment.
• Mailbox management, data recovery, performing mail traces, adjusting global delivery configuration, working with IT security professionals to analyze and respond to Phishing attacks, configure connectors for mail delivery, compliance configuration and management, litigation hold data recovery and configuration
• Support other core Office 365 applications (one-drive, Teams etc.)
• Provide design, implementation and operational support for all County data centers and IT equipment rooms including component power, racking, cabling management, and security
• Participate in technical strategic planning and implementation of new data center projects and technologies to assure County’s uptime needs are continually met
• Support virtualized server environments, VMWare View Horizon VDI architecture, Exchange Online, Office 365 portal services, Skype for Business, IaaS and print services
• Support enterprise storage environment and chassis-based Cisco UCS environment
• Work with Network operations professionals to configure/support server environments as part of a Cisco ACI enterprise deployment
• Participate in technical strategic planning and implementation of new data center technologies to assure County’s uptime needs are continually met
• On-call after hours and weekend support is required

MINIMUM QUALIFICATIONS

Experience: Minimum of three years of progressively responsible technical systems experience

Education: Bachelor's degree in Information Technology or Computer Science

Combination of relevant education and relevant experience accepted? Yes

PREFERRED QUALIFICATIONS

• Extensive experience supporting all aspects of an Enterprise MS Exchange hybrid environment.
• Cisco UCS and VMware Horizon
• VMWare vSphere 7.0

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of

• Office 365, MS Exchange and enterprise SMTP/email protocols
• DNS, SPF, DKIM, DMarc
• Troubleshooting and analysis of complex problems
• Understanding of a wide variety of Information Technology concepts and discipline areas
• Integration between multiple computing platforms

Skills

• Define, track, and assure responsiveness to clients' information technology problems
• Prepare status reports
• Effectively coordinate, perform and complete multiple duties and assignments concurrently and in a timely manner
• Categorize time spent, requests for service and assets according to provide

Abilities

• Communication: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Collaboration: Works effectively and cooperatively with others; establishes and maintains good working relationships
• Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers’ and own organization’s needs
• Technical/Professional Knowledge and Skills: Has achieved a high level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise
• Managing Conflict: Deals effectively with others in an adversarial situation; uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people

Computer Skills

Proficient in various computer applications, but primarily Exchange admin tools

REASONABLE ACCOMMODATIONS STATEMENT

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

DISCLAIMER STATEMENT

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Mecklenburg County requires proof of COVID-19 vaccination as a condition of employment for any new Mecklenburg County employees.

Job Type: Full-time

Pay: $76,760.00 - $115,140.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Charlotte, NC 28208: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Will you now or in the future require sponsorship to work in the United States?

Work Location: Hybrid remote in Charlotte, NC 28208

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