At Peter Millar we created a close-knit culture that thrives on the power of our people. Everyone knows that their team has their back and are willing to jump in and help when needed. We take care of our people through great benefits such as health insurance & 401(k), clothing allowances, generous Paid time off and employee discounted access to products.

Peter Millar was founded in 2001 with a single cashmere sweater. Through this initial garment, an ethos emerged to embody luxury, elegance and a dedication to superior craftsmanship. Today the brand has grown to include luxury performance sportswear, seasonal resort apparel, refined tailored clothing, and sartorial accessories. Each offering features the finest raw materials and fabric innovations while utilizing the world’s best yarn spinners, artisanal workshops and highly specialized factories.

The Systems Quality Assurance Specialist is responsible for establishing and executing on robust QA processes for the Peter Millar, Peter Millar UK, G/FORE and G/FORE UK websites. This person will develop testing plans, ensure adherence to brand standards, maintain QA documentation, and communicate any issues and suggested improvements to the Site Operations team. The goal of the improvements will be to drive revenue, increase conversion, increase sell through rate, and most importantly, provide a luxury user experience for the customers.

ESSENTIAL FUNCTIONS:

• Design, maintain, execute, and an effective front end testing strategy to uncover issues and optimize customer experience
• Summarize findings in a clear, concise, and actionable manner
• Work with Site Operations Manager and Design Technologist to recommend site enhancements based off business needs, test results, and best practices
• Place test orders on all Peter Millar and G/FORE websites to identify gaps in the code and/or user experience
• Complete competitive analysis to find opportunities to increase revenue, optimize site usability, and increase sell-through rate
• Strategically work alongside internal business units (Digital Media, IT, Distribution Center, Corporate Marketing, Inventory Planning, Customer Care and Executive teams) to drive the online business and best serve internal and external customers.

COMPETENCIES:

• Ability to juggle multiple projects and understand the importance of balancing speed and risk
• Ability to think one step ahead – where will the website or user experience break?
• A user-focused, passionate, scrappy, solutions-focused, and innovative thought process
• Possesses a technical aptitude with the ability to develop testing plans that uncover issues with the goal of improving data flow and/or customer experience
• Demonstrates resourcefulness, patience, clarity with strong project management skills
• Exhibits strong problem-solving skills, creative problem resolution and finds quick and clever ways to overcome difficulties
• Excellent verbal and written communication skills; proven track record of uniting teams to achieve a common goal
• Can work effectively in a fast paced and growing environment with rapidly shifting priorities; has a clear understanding of prioritizing projects and tasks; can meet deadlines with professionalism
• Considered by peers and supervisors to be self-managing and results driven
• Demonstrates the ability to give and receive constructive and objective feedback across the company (i.e. from peers, partners, vendors, etc.)
• Understands the value of brand and can effectively balance brand & business objectives
• Off-hours availability as needed to support special projects

DESIRED EDUCATION AND EXPERIENCE:

• A Bachelor’s degree, preferably in Marketing, Business, Economics, or a related field
• 1-2 years of E-commerce QA or website operations experience in a retail (or wholesale) environment.
• Ability to work with various QA/Testing tools and technologies (i.e., Jira, Confluence, Notion)
• Website user experience testing, and A/B multivariate testing is preferred
• Experience with Salesforce Commerce Cloud and InRiver strongly preferred
• Apparel knowledge & luxury brand experience strongly preferred

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