Peraton is seeking a Systems Support Technician to join our team of qualified, diverse individuals. The ideal candidate will become part of Peraton’s Federal Bureau of Investigates (FBI) Enterprise Enterprise Operations Center (EOC) Network Operation Center (NOC) Support Services program providing IT Service Desk support. The NOC provides continuous (24x7x365) IT Service Desk supporting approximately 70,000 FBI accounts across 500+ locations within and outside the continental United States. The NOC provides Tier 2 Network Performance Monitoring and Support and Tier 2 System Administration Monitoring and Support. The NOC supports the FBI’s IT Critical Incident Management (CIM) Program, which supports the FBI’s Strategic Information and Operations Center (SIOC), National Crisis Command Center (NC3), and Field Office Command Posts, among other critical incidents. The NOC provides a single point of contact for end users to receive technical support, request technical services and receive status about existing requests. The NOC will provide Tier 1 and Tier 2 services that are critical to the successful operation of a technical support environment as it is the focal point for communication between technical solver groups. The IT Service Desk is central to the operational service model and is the focal point for end-to-end service delivery across the service operation lifecycle.

The Systems Support Technician role will be located in Pocatello, ID.

Day to Day Work Responsibilities may include:

• Maintains and improve customer satisfaction by providing troubleshooting with ability to identify and report on routine issues.
• Maintain integrated hardware and software solutions.
• Adds or modifies hardware and software solution components to correct defects, improve performance, and incorporate additional capabilities.
• Provides user and system administrator support, including knowledge transfer and troubleshooting.
• Assists other systems support personnel assigned to the project as necessary.
• Support continuous, innovative, and proactive operational Tier 1/2 Network performance monitoring and support.
• Support effective and continuous NOC (24x7x365) network support to optimize network performance and utilization of network assets to promote a stable and secure network infrastructure providing high availability.
• Support continuous global and all enclaves monitoring network monitoring to include the transport layer, from core nodes down to the individual end-nodes and support of all networks and network devices.
• Identification, isolation, tracking, resolution, and documentation of network hardware or enterprise applications software problems, failures, or faults which may impede the end-user's ability to communicate effectively with other users, servers, or devices on the network.

Basic Qualifications:

• BS degree and 2-4 years experience or a high school diploma/equivalent and minimum 6 years experience.
• One to two years’ experience supporting business systems.

• U.S. Citizenship required; active Top Secret security clearance is required.

• Experience supporting the FBI SCINet, FBINet, UNet, and/or the BlackNet transport network.

• Experience supporting Information Technology business operations and systems.

Work Hours: Monday thru Friday - 5:00AM to 1:00 PM

Must support rotating Weekend On Call support