Job description
** This is for a brand new location opening in the Washington D.C. Penn Quarter area**
Position: Team Leader
PAY: $15.20-$17.25 Depending on experience.
Position Description: Team Leaders exist to encourage, serve, and empower their team to uphold our service and hospitality standards. They are ultimately responsible for the success or failure of a shift. The ideal TL is excited to be flexible and creative in a fast-paced, high-stress environment.
How Team Leaders Serve Our Guests and Our Team:
PAY: $15.20-$17.25 Depending on experience.
Position Description: Team Leaders exist to encourage, serve, and empower their team to uphold our service and hospitality standards. They are ultimately responsible for the success or failure of a shift. The ideal TL is excited to be flexible and creative in a fast-paced, high-stress environment.
How Team Leaders Serve Our Guests and Our Team:
- Leading and communicating with a team of 4-10
- Creating a fun, positive atmosphere
- Opening and closing the store
- Ensuring operational excellence on shift by:
- Making sure games start on time
- Facilitating team member breaks
- Upholding TEG standards
- Addressing maintenance issues
- Managing cash/inventory
- Ensuring each guest has a five-star experience
Job Requirements:
- At least 2 months of experience and mastery of the Game Guide and GES positions. For a store launch, you will need to enter in as a Game Guide and be trained to Team Leader fairly quickly. This could take up to 2 months.
- Demonstrated leadership ability with 1-2 years experience in a guest-facing setting preferred
- Flexible availability. Hours are based on store business needs. Must have availability to works nights, weekends, and/or holidays.
- Must be able to handle physical activity as it relates to the job such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs and minor game repairs.
- Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in
training.
Knowledge, Skills, and Abilities:
- Genuine love for serving others
- High capacity for creative problem solving
- Excellent discernment
- Flexible multi-tasker
- Positively influences others
- Embodies TEG’s mission and values
- Maintains composure in high stress, face paced environment
- Basic computer skills
Position Details:
- Our store is open anywhere from 7am until 12am (or after) during normal operating hours. However, during a new store launch (the first month or two) the hours will be adjusted as we are in training. Shifts will be more like mid-shifts (for example 12:30pm-9:30pm).
- At TEG we adjust the shifts based on business needs. This is further explained in interviews.
- Full Time (FT) for this position means: Hourly is 30 hours per week, most available hours are Thursday- Sunday. Nights, weekends and holidays are our most available times for hours for our FT team members. 4-5 shifts per week is normal for FT team members.
- Part Time (PT) for this position means: Less than 30 hours per week.
For more information email: leonard.helding@theescapegame.com
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