Job description
The Learning Supports strive to increase student success by meeting students where they are and supporting them to accomplish their immediate and long-term goals. The Academic Support Center provides professional tutors to intervene and enrich students’ experiences at SPCC. Under the direction of the Tech Coordinator, the Tech Tutor will support students with immediate technology support issues related to course work. This part-time position provides front line support to students and faculty in the use of technologies in the physical and the virtual classroom by resolving basic technical problems, escalating unresolved queries, and following up with customers via phone, videoconferencing, email, ticketing system, and in-person to ensure high functionality of learning technologies in support of students’ academic success and faculties’ instructional success. The right candidate will be tech-savvy and curious, with excellent customer service skills, a high degree of attention to detail, patience, strong communication skills and the ability to multitask. This position works in the Academic Support Center and the newly created Technology Commons that includes a café and campus spirit store.
Essential Duties Summary
- CIS 110 and digital-based courses’ tutoring.
- Web-based courses’ support.
- Canvas support.
- Bibliu navigation.
- Assist students as needed logging into campus technologies to include the Learning Management System, videoconferencing, college email, virtual reality headsets, and any other technologies used to support their educational experience.
- Supporting students in accessing resources online to complete coursework.
- Support drop-in students when students are not on schedule for tutoring.
- ITV course support, activating equipment prior to the beginning of classes and supporting instructors as needed.
- Other miscellaneous technology-related tasks as assigned.
Required Qualifications
- Course credits and/or an equivalent combination of education and customer support work experience.
- Demonstrated ability to resolve end-users’ technical issues by troubleshooting hardware and software issues on a variety of computer systems.
- Proficiency in Microsoft Office products.
- Proficiency in Windows 10 operating system.
- Demonstrated effective oral and written communication skills.
Preferred Qualifications
- Associate degree in computer or instructional technologies-related fields.
- Previous experience with educational technologies and supporting A/V equipment.
- Proficiency in various operating systems to include diagnosis and problem resolution.
- Proficiency in various Learning Management Systems.
- Supervision experience.
- Demonstrated knowledge of a variety of instructional techniques and methods, including web-based learning resources integration.
- Experience working in a postsecondary setting.
Physical Demands
Special Conditions Eligibility Summary
Eeo Statement Summary
South Piedmont Community College provides equal employment opportunities to all applicants and employees based on job related criteria without reference to race, color, national origin, religion, gender, age, disability, genetic information, or any other legally protected classification. Applicants are requested to complete questions at the end of the online application process that are strictly voluntary. Answers to these questions will not be provided to the hiring manager, selection committee, or any other employees of South Piedmont other than the Human Resources Office. The Human Resources Office uses this information to maintain accurate confidential records on the composition of each applicant pool. If you require accommodation due to a disability in order to complete the application process, please make your request to the Human Resources Office.
Posting Detail Information
Posting Number
JP00460FY17-18
Open Date
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.