Location: Loveland, CO

Division: Customer Experience

Compensation: $65,000 to $90,000 (DOE)

About Lightning

The Lightning team works with forward-thinking fleets to engineer, deliver, and manage full transportation electrification solutions, including vehicles, charging, data analysis, and energy infrastructure.

Lightning eMotors designs and manufactures zero-emission all-electric medium- and heavy-duty vehicles, including delivery trucks, shuttle buses, passenger vans, chassis-cab models, and city transit buses. The Lightning products include best-of-class commercial EVs based on leading legacy platforms like the Ford Transit 350HD passenger and cargo vans, Ford E-450 shuttle bus and cutaway models, Ford F-59 step/food van, Ford F-550 cargo trucks and buses, Chevrolet 6500XD Low Cab Forward model, and 30-foot, 35-foot, and 40-foot transit buses.

Why join Us?

Here at Lightning, we focus on innovation, exceeding expectations, collaboration, integrity in our work, and respect for all.

We are a fast-growing, public company with the ability to scale our teams and capabilities while also maintaining our leadership within the commercial electric vehicle market. This is your opportunity to be an integral part of the team, working with like-minded professionals who are dedicated not only to making a difference in our world but also transforming the automotive industry.

About our Headquarters

We are headquartered in the heart of beautiful Northern Colorado!

Loveland is located just 45 minutes north of Denver/DIA; 40 minutes from Boulder; 35 minutes from Rocky Mountain National Park/Estes Park; and only 15 minutes from Fort Collins, the home of Colorado State University. Whether you are an art lover, outdoor enthusiast, foodie, wildlife admirer, big-city dreamer, or just want to get away, Loveland is the ideal location; and Lightning eMotors is grateful to be a part of this wonderful city.

Visit us at: www.lightningemotors.com to learn more about our organization and living in Colorado!

Position Summary

This position is responsible for working directly with external customers and Lightning’s internal departments. The person in this role will provide technical expertise to customers, manage the overall vehicle delivery schedule, design training programs for dealerships, fleet managers, and operators as well as collect and respond to customer feedback. This position does require travel, up to 25%.

We are hiring for 2 additional positions as our team continues to grow! Salary offers are determined by reviewing several factors such as directly related experience and education.

Responsibilities

• Interface directly with external customer and internal Lightning departments
• Provide technical expertise to assist with Business Development and Engineering objectives
• Lead external projects from bid and proposal to vehicle delivery
• Collaborate with Sales, Engineering, and Operations to create schedules, track progress, and manage overall vehicle delivery schedules
• Evaluate and benchmark the Commercial Electric Vehicle marketplace
• Collect and respond to customer feedback
• Provide program status updates to Lightning eMotors leadership
• Design and execute Dealership, Fleet Manager, and Operator training programs
• Other duties as assigned

Competencies

• Customer Service: Passion for delivering exemplary service. Ability to establish and maintain effective working relationships with internal and external customers. You should also be collaborative and exhibit a positive attitude toward your work and colleagues.
• Communication: Demonstrated ability to interact respectfully with all colleagues and customers. Clear and concise written and verbal communication skills are essential along with the ability to listen intently to others.
• Technically savvy: Ability to read engineering drawings, prints, schematics, and diagrams. You should have an understanding of engineering sciences and related technologies as well as project management fundamentals.
• Time management: Ability to manage multiple priorities simultaneously, meet deadlines, remain organized, and focused on work in a manufacturing environment.
• Safety focused: You should keep safety in the forefront of your mind, demonstrating safe work practices and complying with safety procedures.

What we require:

• Bachelor’s degree in Engineering, Environmental Science, Sustainability, or related field of study; or equivalent work experience in a directly related role
• Previous experience in a customer-facing role such as customer service, service writer, or related role
• Possess and maintain a valid driver’s license as well as safe driving record
• Ability to safely operate vehicles up to 26,000 lbs GVWR
• Demonstrated proficiency with Microsoft Office Suite
• Travel up to 25%

What we prefer:

• Master’s degree in Engineering, Business Administration, or related field of study
• 3+ years of experience in a directly related role
• Experience in commercial vehicle or general automotive industries, EV industry is highly desired
• Knowledge of Electric and Hydrogen Fuel Cell Vehicle theory
• Project Management Professional (PMP) Certification
• Demonstrated experience in project management of complex and inter-related systems
• Knowledge of bid and proposal processes

Working Environment/Physical Requirements:

This position requires work in office areas and manufacturing settings.

• Working Environment
  • This position involves active participation in Trade Shows, visits to customer sites, demonstration and operation of LeM vehicles, and routine office work.
  • Conduct training sessions outdoors in a variety of locations and climates
  • Travel within and out-of-state will be required up to 25%
• Physical Requirements
  • Have ability to lift, move and carry items in excess of 40 pounds (occasionally) and up to 10 pounds (frequently).
  • Operate Heavy Duty Commercial Vehicles
  • Have ability to stand, walk, sit, kneel, stoop/bend, lift, squat, push, pull, reach overhead, reach away from body, and perform repetitive motion

Benefits offered:

Once hired, employees are offered generous benefits package including:

• Medical, Dental, Vision insurance
• Health Savings Account and Health Reimbursement Plan (if enrolled in medical plan)
• 401(k)
• Paid time off (accrued)
• Paid holidays
• Short and Long-term disability
• Life insurance
• Employee assistance program

Equal Employment Opportunity:

Lightning eMotors is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military or veteran status.

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