For nearly three decades, Wilson Language Training® (WLT) has been dedicated to “Literacy for All.” We empower individual educators, schools, and districts to achieve literacy with all students in their care.

WLT started with the education of teachers who were working with individuals with dyslexia. Now, in addition to our school- and district-level in-service work, the Wilson certification models are embedded into several universities’ reading or special education graduate degree programs so that teachers are better prepared to teach the most challenged readers.

Whether educators work with us in their schools/districts or at a university, our goal is the same: to give them a high-level of knowledge and skill with teaching reading and writing to all of their students.

Our company is growing and actively looking to hire a Technical Onboarding Specialist to our team.

The Technical Onboarding Specialist is responsible for successfully orienting customers to Wilson products, providing an efficient and engaging onboarding experience to enable deep engagement and drive successful outcomes.

The ideal candidate will be a self-starter and have a positive, customer-centric attitude with a high EQ and passion for problem-solving.

Essential Job Functions:

• Walk schools and districts through the onboarding process and ensure that teachers are able to realize the value of our products quickly.
• Educate new customers on how to access and use resources.
• Optimize user adoption to drive renewals and expansion.
• Work with other internal teams to ensure seamless transitions throughout the customer journey.
• Collect customer feedback and communicate to appropriate internal stakeholders as part of ongoing improvement cycle.
• Continually surprise and delight customers with a proactive, customer-centric attitude
• Ensure high customer engagement and satisfaction as measured by Onboarding NPS, CES, and CSAT ratings.
• Contribute to other onboarding and customer success projects as needed.
• Other duties as assigned.
• Understand and display WLT’s values.

Skills & Experience:

• Some experience in onboarding or customer success in a SaaS or edtech environment
• Demonstrable experience using common customer success tools, including CRM, webinar/online meeting, and screen recording technologies.
• Ability to communicate effectively through all channels, chat, phone, email, and video conference.
• Experience with cloud-based productivity tools and ability to quickly learn and adopt new technologies.
• Exceptional organizational and project management skills, with the ability to set goals and prioritize many initiatives and opportunities with minimal guidance.
• Self-awareness, strong judgment, clarity, attention to detail, organization, ability to handle ambiguity, and goal-orientation.
• Experience with NetSuite a plus.

Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace. M/W/D/V

Fraudulent Job Posting Notice

Thank you for your interest in employment at Wilson Language Training Corporation. We have become aware that scammers may create fake job postings for roles at Wilson, as part of a fraudulent “phishing” scheme targeting job seekers. “Phishing” refers to the fraudulent practice of sending emails purporting to be from reputable companies to deceive people into revealing personal information, such as financial information.

Given Wilson’s deep commitment to privacy, we wanted to make you aware of certain features of our hiring process:

Wilson has no responsibility for fraudulent offers and strongly encourages candidates to follow the guidance provided above. If you have any questions about potentially fraudulent job postings or communications, please contact us at info@wilsonlanguage.com.