Job description

About Company:

Intelligent Security Systems (ISS) is a pioneer and leader in the field of intelligent video solutions – developing and implementing algorithmic software that drives actionable and data-driven results. Headquartered in New Jersey, the firm has 19 offices worldwide and is engaged with a range of the world’s largest public and private sector enterprise projects. The ISS SecurOS™ video management and analytics platform is renowned for its inter-operability and ease of integration.

Some of ISS’ AI video analytics modules include Face Recognition, License Plate Number Recognition, ITS/Traffic Monitoring, Behavioral Analytics, and many more. ISS has successfully deployed over 300,000 systems in command of over 2.5 million cameras worldwide.

Position: Technical Support Engineer

Key Areas of Responsibility:
The main requirements of the position is to provide pre/post-sales support for the ISS software suite. Job requirements include:

• Maintaining knowledge of all software product offerings and technical support policies in order to provide accurate solutions to customers.
• Providing quality technical support (Level 1, 2) to ISS clients with a high degree of customer service, technical expertise, and timeliness.
• Being proficient in troubleshooting and resolving network issues, configuring switches, routers, NAT, Firewalls, etc.
• Being proficient in using different relational databases - SQL Server, PostgreSQL. Being able to troubleshoot different database issues, being able to write SQL queries, work with database encryption, and database replication.
• Being proficient in writing scripts using JavaScript, Node.js, HTML5, and SQL.
• Being proficient in troubleshooting Windows related issues. Being proficient in Active Directory/LDAP, SCCM, IIS, Event Viewer.
• Having basic hardware / wiring knowledge – powering devices / wiring access control devices and similar.
• Managing ISS Ticketing System – submitting, updating, closing tickets in timely fashion.
• Helping managing the Test Lab – connecting/testing new IP cameras, encoders, and other devices; keeping track of equipment inventory; keeping lab clean and organized.
• Helping with office IT maintenance – troubleshoot office network issues, computer issues, printer issues, etc...
• Researching, resolving, and responding to customer questions received via telephone, email, or support portal.
• Providing technical presentations/trainings of the ISS software to partners/clients.
• Traveling to client locations for trainings, presentations, Proof of Concepts.
• All other duties and responsibilities as assigned.

Requirements:

• Excellent communication and troubleshooting skills, required
• Experience supporting proprietary software, required
• Working knowledge of networking, including LAN, WAN, TCP/IP, NAT, port forwarding, configuring switches, troubleshooting, etc... required
• Working knowledge of Windows Server 2016/2019 / Win 10/11 / Linux required
• Working knowledge of relational databases including PostgreSQL, SQL Server, Oracle, required
• Working knowledge of VMware and Hyper-V, required
• Working knowledge of server/workstation hardware – troubleshooting issues with hard drives, RAM, CPU, motherboards, etc…, required
• Great organizational and follow-up skills, required
• Being able to lift servers up to 50 lbs., required
• Experience working with physical security technologies, such as Access control systems, VMS, Video Analytics, fire alarm systems, preferred
• Working knowledge of scripting languages (SQL, VBScript, JavaScript, NodeJS, HTML, C#, .NET platform, C++), preferred
• Ability to do presentations/trainings for groups of 5-15 people, preferred
• Ability to take initiative and work with minimum supervision
• Ability to work well in a team environment
• Ability to analyze and solve problems quickly
• A high degree of professionalism, leadership aptitude, project management potential, and decision making ability, required

Education and Experience:

• Field of study: Bachelor Degree in Computer Science, Computer Engineering, Networking, or equivalent
• Prior experience in software/hardware/networking support, required
• 5+ Yrs Experience

Job Benefits:

• Competitive Compensation
• On the Job training
• Casual work environment
• Opportunity for growth and experience
• Salary based on experience

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay

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