Job description

Job title: Technical Support Analyst III
Location: Waukesha, WI
Duration: 6 Months with possibility of extension

Essential Responsibilities

• Ship, configure, troubleshoot, and verify connectivity of Digital Expert products.

• Act as the initial and main point of contact for A/V support for Virtual team.

• Manage and update Virtual team's A/V and product assets.

• Maintain appropriate SOP/guides for AV equipment and production software.

• Partner with eCAS and CEPL in developing and piloting new tools for product assimilation.

• Support internal training events/conferences with A/V support.

• Identify and troubleshoot team member A/V issues to find innovative solutions.

• Act as liaison to distribute A/V and technical updates to cross functional teams and other segments.

• Occasional travel required for A/V support of Virtual Team.

Required Skills/Abilities

• Proficient in Microsoft Office Suite or similar software

• Self-management and organizational skills.

• Familiarity with networking in information technology

• Extensive knowledge and troubleshooting expertise of A/V equipment and production hardware and software.

• Excellent proactive communication skills.

• Ability to develop, set, and execute priorities and approaches to meet objectives.

• Experience with production and multi-media tools.

Qualifications/Requirements

• BS/BA or Technical degree in AV support or equivalent or 3 years of experience in related field

• Comfortable interacting and presenting in the virtual environment

• Driven by advancements in the role of technology to promote new methods of remote sessions

• Troubleshooting and problem-solving skills from a remote environment

• Interpersonal and telephone communications skills with exceptional professional disposition and demeanor

Desired Characteristics

• Bachelor's degree

Job Type: Contract

Pay: $23.00 - $25.00 per hour

Schedule:

• 8 hour shift

Work Location: One location

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