Job description
We are searching for polite, professional Technical Support Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Support Agent may handle a high volume of inbound calls and should seek to create a positive experience for each caller. Technical Support Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
Onboarding Date: February 7, 2023
Start Date: February 14, 2023
- Monthly Performance Bonuses.
- Quarterly reviews and raises based upon performance.
- Career Development and Management Training.
- Travel and Entertainment Discounts.
- Comfortable work environment – no standing for long hours.
Benefits:
- Full health benefits after 45 days.
- Paid time off after 90 days.
- 401K.
- Tuition reimbursement.
- Referral Incentive Program.
Responsibilities:
- Answer inbound calls and greet customers with energy and enthusiasm.
- Assist callers with mobile devices. Troubleshooting devices.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
- Meet department productivity and quality standards.
- Strive for first-call resolution and take true ownership of customer needs and issues.
- Communicate and follow instructions for one-call customer resolution.
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
- Take an active role in educating customers about our client's products and services.
Requirements:
- Must be flexible with schedules. Weekends, evenings, overnight
- Work onsite position.
- 1+ years of customer service experience required.
- Must have at least 1 year of technical support experience with mobile phones.
- HS Diploma or GED/equivalent.
- Computer literacy and typing skills of 25 words per minute.
- Self-motivated and able to adapt and comprehend changes in business processes or procedures.
- With High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
About iQor:
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.
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