Job description

Title: Technical Support Specialist
Location: Fort Worth, TX (Hybrid)
Duration: Full-Time / Direct Hire

Responsibilities:

• Identify problems/issues within Certrec SaaS Products (terminology, bug, enhancement, interface, paradox, security, redundancy, procedural, consistency, accuracy, marketing)
• Support for all inbound chat, and telephone calls.
• Assist Certrec employees with website usage and reports of issues, if needed.
• Format various documents per policy and procedures and follow through the review process.
• Assist Project Managers in the preparation of contractor agreements and associated processes.
• Master all Certrec websites and products.
• Assist in developing current customer relations and facilitate new ones.
• Assistance with tasks in other departments may be assigned when acceptable.
• Assist Customer Support Supervisor, as needed.

Qualifications:

• HS or GED Degree and 2+ years of related work experience
• Proficiency in Microsoft tools, Adobe, and most web browsers.
• Ability to assist both internal and external users with SaaS and access issues.
• Excellent analytical skills
• Good communication and interpersonal skills
• Attention to detail for precise analysis of data.
• Critical thinking and problem-solving skills
• Ability to work under pressure and motivation to succeed in a competitive environment.
• Ability to work with teams and collaborate.
• Time management and multitasking skills with the ability to prioritize tasks.

Benefits & Work Environment:

• Paid time off - 2 Weeks of Vacation, 8 Company Holidays, 2 Floating Holidays, and 5 sick days annually.
• Health Insurance Dental Insurance with Employee Only premium subsidy
• Vision Insurance
• $30K of Company paid Life Insurance, Suplimental Life options.
• 100% Company-paid long- and short-term liability insurance.
• 401k plan with up to a 4% company match
• Monday through Friday work schedule. Office Hours are 7:30 a.m. to 5:30 p.m. Start time flexibility and choice of 30- or 60-minute lunch breaks.
• Employee Development Opportunities
• Casual Dress Code
• Work from home one day a week.
• Office Events, Employee Recognition, Gifts, and Rewards
• Open-concept office layout in a modernly furnished, quiet, beautiful work environment.
• We are located right off I-30 and have onsite security and restricted employee-only covered garage parking.

Thank & Regards
Peter Allen
Staffing Manager / Client Partner
TechIntelli Solutions, Inc.

Job Type: Full-time

Salary: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Fort Worth, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location

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