Job description

This position is responsible for efficient and effective general day-to-day technical support of end users. This includes hardware deployment, software upgrades/installs, imaging computers, and troubleshooting Microsoft applications. It also includes ticket tracking and monitoring through our Fresh Service ITSM tool. Conference room and audio-visual support will be needed at times when requested by departmental teams or executive management. Occasional travel between buildings will be required for equipment delivery to support associates who reside at other locations or provide equipment to other members of the desktop team. Responsibilities may also include providing support to executives and their administrative assistants, and flawless execution of technology solutions for executive meetings.

Principal Duties And Responsibilities

• Provide computer hardware and software support to customers in person, over the phone, and remotely.

Install, set up, and maintain workstation peripherals hardware, operating systems, and networking components.

• Possess a “continuous improvement” mindset and look for superior ways to provide surprise-and-delight services.

• Support conference rooms and AV systems.

• Support Town Hall meetings.

• Maintain knowledge of current hardware, software, and standards.

• Effectively manage service desk requests, incidents, and changes with the service desk tool.

• Maintain accurate hardware and software inventory.

• Implement and support strategic IT processes and/or projects per corporate standards.

• Utilize SCCM remote tools and query lookups.

Job Type: Contract

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Detroit, MI 48211: Reliably commute or planning to relocate before starting work (Required)

Experience:

• SCCM: 3 years (Required)

Work Location: One location

Speak with the employer
+91 (908) 360 - 8020

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