Job description

Department: Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
Job Summary
Part of a Team charged with identifying, prioritizing, defining and implementing various Business and Technology driven initiatives. Assess potential opportunities, evaluate value of those opportunities, suggest prioritization to Leadership based on value, and identify potential solutions. Work with various Customers in the Business and Technology to advise and influence in the creation of strategic or initiative plans.
Responsibilities
Identify new ways to create value through business process improvements and technology enhancements proactively
Analyze impact of problems, facilitate resolutions, and escalate to Leadership as needed
Complete assigned and project tasks with minimal direction
Develop deep understanding of Customer priorities, value drivers, and challenges, and use this knowledge to translate Customer needs
Drive solutions within a Team/group without being a subject matter expert
Partner with Senior Leadership across the Company to lead various activities required in the ongoing development and delivery of strategic initiatives
Anticipate large-scale, complex challenges within domain; including risk, dependencies, timelines, scope, etc.
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
Ability to understand the implications of new information for both current and future problem-solving and decision-making
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
Ability to communicate information and ideas in verbally and in writing so others will understand
Ability to tell when something is wrong or is likely to go wrong, which does not involve solving the problem, only recognizing there is a problem
Skilled in Confluence, Oracle Primavera Enterprise Project Portfolio Management, Atlassian JIRA
Skilled in IBM Cognos Impromptu, Microsoft SQL Server Analysis Services SSAS, Oracle Business Intelligence Enterprise Edition, Tableau
Education
Required: High School Diploma or GED
Required: Bachelor's Degree or equivalent work experience in Business, Technology, Finance, or related field
Experience
Required: Advanced-level experience, seasoned and specialized knowledge in solving complex problems and driving multiple stakeholders towards implementable solutions
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines

Southwest Airlines is an Equal Opportunity Employer.
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