Job description

Technology Support Consultant II
Job ID #: 207456
Location: Topeka / Shawnee County
Job Posting Closes: Open Until Filled

Kansas Highway Patrol - www.KHPJobs.org

Kansas Highway Patrol
*** TO FILL OUT AN APPLICATION - TO BE CONSIDERED FOR THIS POSITION - GO TO: www.KHPjobs.org ***

About the Position:

• Who can apply: Anyone (External)
• Classified/Unclassified Service: Unclassified
• Full/Part-time: Full-Time
• Work Schedule: 8:00am – 5:00pm
• Eligible to Receive Benefits: Yes
• Veteran’s Preference Eligible: No

Compensation:

• Hourly Pay: 27.60

Note: Salary can vary depending upon education, experience, or qualifications.

Position Summary & Responsibilities:

Position Summary: This is a technical position advising and assisting computers users in a distributed computing environment. Involves computer hardware and software support on Microsoft Windows and other operating systems with commercial and custom software packages. This includes planning, deploying and maintaining the agencies PC's and other related peripherals. This position works with the Help Desk support team to resolve help desk phone calls or request and tracks the resolution to these request with accuracy and documentation in a help desk ticket database. Requires daily interaction with users experiencing problems and difficulties with Microsoft Windows desktops and laptops and those system's various applications in an effort to provide resolution to issues and\or provide training. Provides feedback on improving the processes and ways IT can be leveraged to improve overall efficiency.
This position will be required to participate in after hours support, based on a rotating schedule between other members of the Help Desk team.

Job Responsibilities may include but are not limited to the following:
User Platform (single user) - hardware; system, utility and office automation software
1. Help Desk Phone Support
2. Laptop Mobile Support
3. Desktop Application Support
4. Federal Motor Carrier Support
5. User Training
6. Anti-Virus, Anti-Spam - Adware support and user authorization application access
7. Completes special projects and performs other duties as assigned including but not limited to ensuring the agency is adequately staffed during and immediately following natural and/or manmade disasters, infectious disease outbreaks, and/or acts of terrorism. Assists other employees in the work unit in accomplishing assignments as necessary.

Qualifications:

Education: High School Diploma or GED equivalent.

Licensing & Certification: Valid Driver’s License.

Necessary Special Requirements: Six (6) months advising and assisting computer users in a distributed computing environment.

Minimum Requirements: Ability to speak clearly and concisely in person and on the telephone. Ability to establish and maintain effective working relationships with KHP and other state employees. Ability to communicate effectively, verbally and in writing. Ability to work with people of all skill sets and work in a team environment.

Preferred Qualifications: Two years I.T. training resulting in degree, diploma or certification.
Prefer 1 to 2 years working with PC's operating systems of Windows based products.

Post-Offer, Pre-employment Requirements: Requires approximately 6 - 8 hours a day working on a PC. Eyestrain from computer use. Potential discomfort from constant sitting. Work involves performing repetitive motions with one or more extremity. Work is performed indoors in a controlled environment with few temperature extremes. The incumbent will be required to do some travel. Work outside of regular work hours - position participates in after hours support, based on a rotating schedule between other members of the Help Desk team.
Must submit to and pass a thorough background investigation and security clearance(s), including fingerprints.
Ability to listen, comprehend, respond, speak clearly and concisely verbally and in writing; drive a vehicle, lift computer equipment and other objects up to 30 lbs, bend, kneel, stoop, reach with your body, arms and/or legs, perform repetitive motions with one or more extremity, move in confined areas and sit for long periods of time.

Persons applying for positions with KHP will be subject to background investigation, fingerprints, and/or drug screening.

Contact Information:

• Name: Omar Macias
• Phone Number: 785-291-3735

*** PLEASE NOTE: ***

*** IN ORDER TO BE CONSIDERED FOR THIS POSITION, please be sure to fill out our application at: www.KHPJobs.org ***

We look forward to receiving your application!

(Please don't hesitate to reach out with any questions or if you run into any issues!)

Job Type: Full-time

Pay: From $27.60 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Topeka, KS 66603: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have AT LEAST six (6) months of experience with advising and assisting computer users in a distributed computing environment? (REQUIRED)
• Do you have two (2) years of I.T. training, resulting in degree, diploma, or certification? (Preferred)

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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