Technology Support Technician
Job description
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
The UNC Adams School of Dentistry Office of Computing and Information Systems provides information technology support for the faculty, staff and students of the UNC Adams School of Dentistry.
The Technology Support Technician provides consultation, support, and/or training to users of computers or other information technology-based systems as well as basic support of hardware, software, operating systems and networking. This position requires a basic knowledge and understanding of a wide variety of technologies to effectively support users’ technical needs. This position interacts with a broad range of users requiring strong communication skills and the ability to use a variety of technical resources for providing technical support. This position provides support for a broad range of information related technologies or may provide in-depth support for a narrowly defined area of technology.
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
- Journey level requires an additional six months experience
- Advanced level requires an additional one year of experience.
The chosen candidate for this position must have experience with Imaging Windows computers, Windows and Apple computer installation and configuration, installing and configure local and network printers,
Windows and Apple laptop encryption, performing data transfer from Windows or Apple computers to/from external or networked storage, gathering and updating computer inventory.
This position requires someone with experience analyzing and troubleshooting hardware/software issues and workstation network-related issues.
A+ certification, Apple certified technician, Microsoft certifications, and/or JAMF certifications. Familiarity with data security in HIPAA environment. Experience with developing technical documentation, researching new and emerging technologies is highly preferred.
Experience working with UNC Information Security Office (ISO) to resolve infected machines.
Experience with configuring smart phones, tablets, and pads to access the UNC network and SoD applications.
Ability to lift/move up to 50 pounds.
Not Applicable.
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