Job description
Hi
Hope you doing well I have a position for a Telecom Support and the Hybrid Remote
POSITION: Telecom Support
LOCATION: Groveport, Ohio Hybrid Remote
Duration: 9+ Months
Job Description:
Note : “Contact Center as a Service specifically NICE InContact experience is a huge plus for this position but not required Contact Center experience is required at a minimum.”
What qualifications will you need to be successful?
· Relevant Bachelor’s degree or equivalent experience.
· 5+ years professional experience in IT Telecom and Contact Centers.
· Experience operating large, high-availability, redundant Contact Center environments.
· Strong working knowledge of all Contact Center technologies.
· Skilled in telecom planning, project planning, system installations.
· Advanced troubleshooting and diagnostic skills.
· Excellent communication and customer service skills with a natural aptitude for dealing with people.
· Excellent time management skills must be capable of multi-tasking in a high workload environment.
· Experience with migration from on-prem systems to CCaaS platform a plus.
Job Type: Contract
Salary: $45.00 - $50.00 per hour
Schedule:
- 8 hour shift
Work Location: Remote
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