Telecommunications Administrator
Full Time
Ventura, CA 93003
Posted
Job description
Compensation:
Community Memorial Health System Benefits
“We are an AA/EEO/Veterans/Disabled Employer”
The pay range above represents the lowest possible rate for the position and the highest possible rate. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range.
Responsibilities:
Position Overview:
The Telecommunications Administrator is primarily responsible for high-level CUCM and Collaboration availability and uptime in an environment where data is used for mission-critical decisions, facilitating hospital personnel in accomplishing their objective of excellent patient safety outcomes. Other responsibilities include, but are not limited to supporting, customizing, optimizing and installing all aspects of the corporate Cisco Unified Communications System including call routing and scheduling changes, supporting expansion of voice services to new locations, managing call flow and configuration in the Cisco Call Manager, and staying up to date on patches and upgrades - coordinating their application/install in a timely manner. The position directly supports the needs of the departmental phone queues which utilizes Cisco UCCX and Finesse. Responsible for understanding departmental needs, researching issues, and designing and delivering quality resolutions. The Telecommunications Administrator works to continually improve systems through upgrades, expansion, and other ongoing development efforts. Additionally, the position provides ongoing application-level support.
Qualifications:
Required:
- High School Diploma or equivalent (GED)
- Five (5) years’ experience in a role directly supporting Cisco Unified Call Manager with at least a thousand endpoints
- Three (3) years’ experience with Cisco Unity
- Experience with Active Directory, DNS, and DHCP
- Experience with TCP/IP, SIP, H.323, RTP, RTCP
- Experience designing, implementing, and operating Cisco Unified Border Element (CUBE) devices
- Experience using Wireshark and or packet capture tools to troubleshoot VoIP sessions
- Ability to bulk deploy configuration to hundreds or thousands of endpoints
- In depth knowledge of CUCM including call routing, calling search space, route group, route list and standard local route group
Preferred:
- Bachelor’s Degree in Computer Science, Information Technology or related field
- Current CCNA
- CCNP Collaboration
- Experience supporting Cisco Unified Contact Center Express
- Experience with installation, implementation, and support of SIP and PTSN services through ISP or other carriers
- Experience with Cisco Emergency Responder
Community Memorial Health System was established in 2005 when Community Memorial Hospital in Ventura merged with Ojai Valley Community Hospital. It is comprised of these two hospitals along with a network of primary and specialty care health centers serving various communities across west Ventura County. Our health system is a community-owned, not-for-profit organization. As such, we are not backed by a corporate or government entity, nor do we answer to shareholders. We depend on – and answer to – the communities we serve.
Community Memorial Health System Benefits
To help heal, comfort, and promote health for the communities we serve, Community Memorial Health System (CMHS) takes care of our community of employees so our local community can be cared for. That’s why we provide competitive benefits, along with great career choices, training, and leadership development. Our total rewards package provides benefits that support you and your family’s health and wellness in all aspects of life. From our top tier insurance plans to our employee assistance program, take advantage of what CMHS has to offer so you and your loved ones can have peace of mind now and for years to come. CMHS is here for you and your family every step of the way.
Competitive Pay- Shift Differentials (Nights & Weekends)
- In-House Registry Rates
- Fidelity 403(b) Retirement Plan
- Paid Time Off
- Medical (EPO/PPO), Dental, & Vision Insurance Coverage
- Voluntary Worksite Benefits
- Employee Assistance Program Available 24/7 (EAP)
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF)
- Recognition programs
- Employee service recognition events
- Home, Retail, Travel & Entertainment Discounts
- National Hospital Week and National Nurses Week celebrations
“We are an AA/EEO/Veterans/Disabled Employer”
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