• Assists with daily staffing needs and compliance to Policies and Procedures of 911 Communications through productive working relationships with four (4) floor Supervisors and indirectly 36 Telecommunicators
• Maintain fair administration of leave
• Provide coverage for 911 center when needed 24/7. Investigate all aspects of complaints from internal and external sources, which may include research of radio transmissions, AVL records, emergency and non-emergency phone calls, procedural violations and personnel issues
• Coordinate with Telecommunications Manager, Director, and PIO in providing 911 audio records and or CAD reports for internal and external request
• Assist with training personnel

Graduation from high school or GED and five (5) years of experience in emergency communications to include EMS, Fire and Law Enforcement dispatch training, and including two (2) years of demonstrated supervisory experience; or an equivalent combination of education and experience.

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• Skills in both written and verbal communication
• Ability to build and maintain effective working and professional relationships with individuals from a wide variety of backgrounds
• Ability to lead presentations of related work concepts to small or medium sized groups
• Ability to deescalate and reconcile personnel conflicts while remaining impartial

Cumberland County offers a generous benefit plan including a Government Retirement Plan, 13 paid holidays per year and an Employee Wellness Center Clinic.