Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Telecommunication Analyst is responsible for the installation, support, and maintenance of all Northern Light Health telecommunications and unified communications systems at a high level. The Senior Telecommunication Analyst evaluates current systems, and works on complex problems where analysis of situation requires in-depth evaluation of various factors. The Senior Telecommunication Analyst completes assigned tasks of routine to moderate complexity related to projects and technical requests, and provides Tier 1 and Tier 2 support in all areas of the departmental service portfolio. The Senior Telecommunication Analyst is largely self-directed once assigned work and functions with considerable independence.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• 
  Installation, support, and maintenance of all Northern Light Health telecommunications, and unified communications systems at a high level. The analyst evaluates current systems, and works on complex problems where analysis of situation requires in-depth evaluation of various factors
• 
  Completes assigned tasks of routine to moderate complexity related to projects and technical requests, and provides Tier 1 and Tier 2 support in all areas of the departmental service portfolio
• 
  Largely self-directed once assigned work and functions with considerable independence
• 
  Provides excellent customer service to all levels of employees including customers, peers, and leadership
• 
  Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department
• 
  Leads by example and acts as backup for certain departmental leadership functions
• 
  Communicates in a professional, positive, and timely manner in person, on the phone, and via electronic means
• 
  Represents the department and company in a positive and professional manner. Participates in the evaluation and estimation of routine work requests and minor projects. Participates in the orientation of new team members.
• 
  Adheres to all Northern Light Health and departmental policies and procedures. Creates, follows, maintains and updates as necessary documentation and checklists to ensure efficiency and consistency. Uses advanced troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer
• 
  Maintains detailed and accurate records in workload management, asset management and administrative applications
• 
  Adheres to deadlines
• 
  Actively maintains education and cross-training on all departmental areas of expertise. Maintains required certifications and attends training when available and appropriate. Leads small inter- and intra-departmental committees and groups as requested by supervisor
• 
  Assists management in identifying opportunities for process improvement within the department. Assists customers with understanding total cost of ownership issues related to network and telecom systems
• 
  Works conscientiously to minimize cost and time requirements in all areas of departmental responsibility

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 
  3+ years of Telecommunication Analyst experience in an enterprise environment
• 
  3+ years of hands-on Avaya Aura Platform experience (to include Communications Manager, System Manager, Session Manager, AADS, and Session Border Controllers and Avaya IX Messaging)
• 
  2+ years of experience with Nice CX One (Scripting and Studio experience)
• 
  Ability to travel 10% when required
• 
  Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• 
  Avaya Cloud Office experience
• 
  Ring Central experience
• 
  Other PBX / Call Center Systems
• 
  Knowledge of carrier services and interfaces
• 
  Working knowledge of ServiceNow
• 
  Proficiency with Microsoft Office applications, Windows operating systems and Linux operating systems
• 
  Demonstrated ability to think outside the box
• 
  Proven organizational skills and technical documentation

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

• 
  All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.