Telephone Triage Registered Nurse - Pediatrics
Job description
Career Opportunities at Summit Health and CityMD
Summit Health and CityMD form a physician-driven, patient-centric network, committed to simplifying the complexities of health care and bringing a more connected kind of care. Our unique network was created by the 2019 merger between Summit Medical Group, one of the nation’s premier independent multispecialty medical groups, and CityMD, the leading urgent care provider in the New York metropolitan area. Together, Summit Health and CityMD deliver a more intuitive, comprehensive, and responsive care experience for every patient, regardless of the stage of life or health condition, through high-quality primary, specialty, and urgent care.
We are continually growing to meet the needs of our patients and deliver exceptional care to an even greater population. Summit Health now has more than 2,800 providers across more than 80 specialty areas, 13,000 employees, and over 370 locations in New York, New Jersey, Connecticut, Pennsylvania, and Central Oregon. CityMD has over 150 locations across the tri-state. We share a vision of improving the way health care needs are addressed by offering timely, high-quality, comprehensive care with an exceptional patient experience. Together, we provide the best possible care to every patient in every neighborhood.
Essential Functions and Job Responsibilities:
- Owning Phone Triage and Vaccine Administration for patients
- Overseeing patient education
- Assist the physician and staff with the daily coordination of patient care and physician access.
- Function as the liaison between patients, staff, and physicians.
- Maintains efficient patient flow.
- Delivers direct patient care within the scope of licensure and in accordance with SMG policy.
- Collects lab specimens according to departmental guidelines. Accurately labels specimens.
- Prioritizes patient care by implementing physician orders and nursing procedures.
- Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit.
- Effectively communicates problems, concerns or issues to the Office Supervisor/Manager appropriately and promptly.
- Assures all patients are correctly identified prior to providing and/or documenting care.
- Employs appropriate and timely use of Tasking in EHR.
- Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.
- Administers injections according to appropriate protocol. Documents injections accurately in EHR.
- Appropriately demonstrates telephone triage protocols and document in EHR.
- Schedules appointments appropriately and accurately according to department guidelines.
- Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste.
- Reviews and updates medication list in EHR. Demonstrates understanding of prescription control and prescription refill procedures. Accurately and completely documents known allergies in EHR.
- Appropriately enters orders and schedules appointments in the Practice Management System (PMS) and EHR.
- Provides referrals and/or consult orders appropriately and in a timely manner in the PMS and EHR.
- Checks and maintains logs for emergency equipment according to policy.
- Facilitates transition of care to UCC/Hospital.
- Maintains proficiency with department specific equipment troubleshoots and reports malfunctions promptly.
Education, Certification, Computer and Training Requirements:
- Associates degree required. Bachelor’s degree preferred.
- New York State Nursing License and BLS certification required.
- Connecticut State Nursing License (can be obtained once hired)
- 0–1 years experience. 2-4 years experience preferred.
- Ability to communicate in English, both orally and in writing.
- Strong interpersonal and organizational skills.
- Ability to perform diverse work assignments with time limitations with a high degree of accuracy.
- Ability to use problem solving, critical thinking and priority setting skills.
- Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.
- Experience with Standard Office Technology in a Window based environment preferred.
- Experience with patient care equipment preferred.
- Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.
Pay Range $39/hr to $47/hr
The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.
Job Type: Full-time
Pay: $39.00 - $47.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Medical specialties:
- Pediatrics
Physical setting:
- Clinic
- Outpatient
Standard shift:
- Day shift
Weekly schedule:
- Monday to Friday
Ability to commute/relocate:
- West Harrison, NY 10604: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Nursing: 1 year (Preferred)
- Pediatrics: 1 year (Preferred)
License/Certification:
- BLS Certification (Preferred)
- NYS RN License (Preferred)
Work Location: In person
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