Job description

Job Summary: Responsible for providing support to the tellers as well as supervise teller employees.

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Education: *A minimum of a high school diploma/GED or equivalent experience is required. Equivalent experience: 1 year of experience is equal to 1 year of education.

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Experience: *A minimum of 3 years’ experience in banking is required.

Job Specific Responsibilities:

• Accurately processes all banking transactions.
• Closes customer accounts.
• Balances ATM and night drop.
• Performs quarterly teller drawer audits.
• Performs quarterly ATM card audit.
• Orders weekly branch cash.
• Prepares money to be shipped to FED.
• Completes monthly statement reconciliations for cash advance service.
• Completes monthly review of past due collections.
• Manage and oversee all teller operations, training and customer service standards.
• Assist in staffing and scheduling of teller employees.
• Monitors and approves teller time and attendance.
• Completes annual evaluations and performance corrections, with the assistance and input of the Branch Manager.
• Other duties as assigned.

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Required Technical Knowledge:*

• General computer skills
• Microsoft Office, specifically Word and Excel

Expectations of an Employee:

• Treat all customers and fellow employees with respect
• Exceed customer expectations
• Meet customer needs
• Conduct interactions with honest, ethical, and strong moral principles
• Perform at the highest level
• Take responsibility for actions
• Do what is expected
• Lead by example
• Work as a team
• Efficiently share information in a collaborating and proactive manner
• Pay attention to detail
• Solve problems
• Make sound decisions
• Manage time effectively
• Prioritize effectively
• Perform multiple tasks simultaneously
• Show up for work and be on time
• Comply with all laws and regulations
• Complete all required training

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Supervisory Responsibilities:* None

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Amount of Travel:* None

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Physical Requirements:*

• May need to sit/stand for long periods of time
• Sustained visual concentration while working at the computer
• Typing on a keyboard for long periods of time
• Handle high stress environment
• Maintain professional appearance

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Benefits Include:*

• Medical, Rx, Dental, and Vision insurance
• HSA, FSA, and Limited FSA
• Employer paid and voluntary Life Insurance/AD&D
• Short-Term Disability
• Long-Term Disability
• Accident/Hospital Indemnity/Critical Illness voluntary plans
• Identify Theft Protection
• 401k with employer match
• Vacation, Sick Leave, and Holiday pay
• Tuition Reimbursement
• Gym membership discounts
• Annual payrate increases
• Incentive based bonuses

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It is the policy of FirstBank Southwest to provide equal opportunity employment (EOE) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstBank Southwest will provide reasonable accommodations for qualified individuals with disabilities. FirstBank Southwest is an affirmative action employer._

Job Type: Full-time

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