Temporary Full-Time Receptionist

Answer all incoming phone calls to the dealership, greet all incoming customers to the dealership and direct both to the appropriate personnel/departments. Position expected to last roughly 12 weeks starting January 2023.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• To greet and welcome all incoming customers in a prompt, friendly and professional manner and to direct them to the appropriate personnel or department, doing so in a manner that provides the customer with a warm and friendly first impression of the dealership.
• To answer all incoming phone in a prompt, friendly and professional manner and to direct them to the appropriate personnel or department, doing so in a manner that provides the customer with a warm and friendly first impression of the dealership.
• To coordinate the check-in of all incoming new vehicles, coordinating the check-in by the sales and service departments, processing all necessary paperwork and completing the computer input of the vehicle.
• Perform miscellaneous administrative tasks for the sales department, including, but not limited to the entering of ordered new vehicles into the IDS computer system, the submission of prospect names to CSI for proper follow-up, the maintenance of new vehicle pricing in the IDS computer system and more.
• Maintain a clean and professional appearing reception desk area to ensure we are providing our customers with a professional appearing first impression.
• Maintain the customer lounge and customer waiting areas, ensuring the are clean and organized and that coffee and coffee supplies are readily available for customers.
• Ensure that the receptionist’s station is always staffed prior to leaving for any reason.
• Manage the flow of customer traffic to ensure that all customers are being waited on in a timely and professional manner.
• Maintain the sales departments “up system”, directing incoming customers to the next available sales consultant in a prompt and professional manner.

Key Performance Indicators:

• Effectively greet all incoming Guests - Promptly greet all incoming customers and direct them to the appropriate person or department that they are here to see.
• Effectively handle all incoming Phone Calls - Promptly answers all incoming phone calls and direct them to the appropriate personnel.
• General Administrative Support - Successfully provide the president, general manager and other key staff with the administrative support they need to effectively run the company.

Salary Range: $14.20 - 17.00 / hour

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For over three generations the Wilkins RV motto has been: "We offer a huge selection of top-quality RVs at the right price." Wilkins RV is a proud dealer of new and pre-owned motor homes, travel trailers, fifth wheels, toy haulers, and tent campers from top names like Heartland, Forest River, Grand Design, Newmar, Alliance, Coachmen and more.

Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.