Job description

Position Summary

Provides customer service at the Police Department Lobby, to include greeting guests, answering phones, providing directions, contacting appropriate personnel to assist citizens, cash handling, and miscellaneous administrative tasks.
*
Work Hours: *
Monday - Thursday: 7:30 AM - 5:30 PM; Fridays: 7:30 AM - 11:30 AM

Essential Functions

• Answers telephone; routes calls to appropriate person; places calls; greets visitors and responds to inquiries; gives and relays information as needed.
• Provides excellent oral and written customer service by responding to guest questions and needs.
• Operates office equipment, including copiers, facsimile machines, and computers; inputs and retrieves data and text.
• Receives cash, check or charge payments as required.
• Organizes, scans files and records as required.
• Attends mandatory training and/or meetings.
• Performs all other related duties as assigned.

Minimum Qualifications

Education

• *High School Diploma or GED required.

Experience
6 months of phone center, customer service or administrative office experience required.

• *REQUIRED SKILLS & ABILITIES

• Knowledge of general geography, workings of police department and local government to be able to provide directions or assistance in answering various questions.
• Ability to accept responsibility and account for his/her actions.
• Ability to demonstrate excellent customer service skills.
• Ability to follow instructions, safety practices and standard operating procedures in performing assigned tasks.
• Ability to be punctual and attend work regularly
• Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Ability to perform work accurately and thoroughly.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to communicate effectively with diverse, and sometimes irate individuals and to handle calmly and efficiently situations ranging from routine to emergency.
• Ability to handle confidential information and sensitive issues in a responsible manner.
• Ability to count money and make change correctly.
• Skill in use of personal computer including Microsoft Office, Laserfiche, e-mail and the internet.

Special Requirements

• Must submit to and pass a pre-employment drug test.
• Must complete CJIS training and certification within 6 months of hire.

The City provides a full complement of benefits: Texas Municipal Retirement System, 457 Deferred Compensation Plan with a City match into a 401(a), Medical, Dental, and Vision Insurance, Life Insurance, Accidental Death and Dismemberment Insurance, and Long Term Disability Insurance, up to four weeks paid vacation, fifteen days paid sick leave, and nine paid holidays.

Job Type: Part-time

Pay: $15.30 per hour

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