Job description

Skills:

• Salesforce Admin experience
• Strong communication
• Gmail, google docs knowledge
• Salesforce CPQ
• Automation experience

Day to Day:

Our client enables businesses to build stronger customer relationships that drive growth and scale. With its all-in-one customer communications platform, our client offers next-generation solutions for sales, marketing and support teams to work together to convert prospects into paying customers, engage customers throughout their journey and provide world-class support.

Within the Business System organization, they are looking for Salesforce Administrator to assist with their Tier 1 Salesforce support and own all of the tickets coming through the queue. You’ll be responsible for creating and responding to tickets, catching errors, assist with access request for Salesforce CPQ, issues with quotes not generating, etc. and triaging as needed for tier 2+ support. You’ll be provided with runbooks and detailed processes to follow. You and your team would be responsible for supporting ~250-300 end users and currently 600 tickets/month to be managing. Our clients goal is to fix and further automate processes which you’ll be able to have an opportunity to support and assist with.

Job Types: Full-time, Contract

Pay: $25.00 - $50.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• How many years of Salesforce Admin experience to you have?
• Are you able to work on our W2?
• Are you able to work EST hours?
• Have you worked with Salesforce CPQ?

Education:

• High school or equivalent (Required)

Experience:

• Salesforce: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: Remote

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