Job description

Solar Company in Roseville is looking for experienced Technical Support Professionals. This is an in-office role, and proof of vaccination is required.

Technical Support - Tier I

Summary: The Technical Support role represents Company in a professional call center environment. This position helps support customers in troubleshooting and diagnosing company products in solar installations.

Duties and Responsibilities

• Answer inbound calls and e-mails from customers in a prompt, knowledgeable, and courteous manner documenting all information into a CRM software system
• Provide support in troubleshooting solar products by using general knowledge, product schematics, data stored in knowledge-base, and other sources of information available
• Work together with operations to verify and issue returns when needed
• Provide input to update knowledge database used by other technical support representatives
• Demonstrate excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers
• Ability to communicate effectively in English using proper grammar
• General understanding of Microsoft Office products and the ability to adapt to other computer systems quickly and utilize them efficiently while on the phone with a caller

Duties and Responsibilities

• AA or technical degree or equivalent professional training
• Two years• experience in a support center (call center) environment, technical helpline and/or remote support services
• One year solar industry experience highly preferred, but not required
• Experience with solar electric products and National Electric Code (NEC) is helpful
• Spanish speaking highly preferred, but not required
• Ability to stay calm and demonstrate effective time management in a high stress environment
• Strong typing experience. Need typing test.
• Exceptional listening and questioning skills
• Outstanding verbal and written communications skills
• Ability to multitask in a very fast-paced environment

AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

0-1 years

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