Job description

Job Summary: Responsible for the growth and business development of the title company, building and maintaining customer relationships, and the day-to-day management of staff and business objectives.

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Education/Experience: *A minimum of the following education/experience is required:

• High School Diploma/GED and 7 years’ experience in title work; OR
• Associate Degree and 5 years’ experience in title; OR
• Bachelor’s Degree and 3 years’ experience in title.

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Job Specific Responsibilities:*

• Takes title insurance orders, abstract orders, and orders for any other types of title work; conducts research and answer questions.
• Completes closing disclosures/settlements statements and real estate closing documents.
• Works cross-functionally to provide curative and underwriting guidance.
• Reviews CD/HUD-1 for quality control.
• Prepares, examines, reviews title, sends binders and assists the Escrow Officer.
• Handles escalations on difficult and time-sensitive files.
• Reviews search packages for properties and drafts title commitments.
• Applies underwriting standards and guidelines in the drafting of commitments.
• Problem solves novel and extraordinary title issues that may arise.
• Reviews the abstract and chain of title for clearance and fraud related issues.
• Monitors changes in laws and regulations, assess regulatory implications, and shares findings with senior leaders.
• Maintains strong relationships with high volume clients and markets title company for business development.
• Conducts trainings for teams based on various topics including compliance, title curative practices, and regulatory changes, among others.
• Intervenes and provides problem resolution for escalated clients matters.
• Analyzes title abstract, legal documents, title chains, lender institutions, compliance requirements, and CD/TLTA closing requirements.
• Manages, trains, and supervises title company staff.
• Other duties as assigned.

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Required Technical Knowledge:*

• General computer skills
• Microsoft Office, specifically Word and Excel

Expectations of an Employee:

• Treats all customers and fellow employees with respect
• Exceeds customer expectations
• Meets customer needs
• Conducts interactions with honest, ethical, and strong moral principles
• Performs at the highest level
• Takes responsibility for actions
• Does what is expected
• Leads by example
• Works as a team
• Efficiently shares information in a collaborating and proactive manner
• Pays attention to detail
• Solves problems
• Makes sound decisions
• Manages time effectively
• Prioritizes effectively
• Performs multiple tasks simultaneously
• Shows up for work and is on time
• Complies with all laws and regulations
• Completes all required training
• Adheres to Bank Values

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Supervisory Responsibilities:* Yes

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Amount of Travel:* 25% - Primarily to Perryton, TX

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Physical Requirements:*

• May need to sit/stand for long periods of time
• Sustained visual concentration while working at the computer
• Typing on a keyboard for long periods of time
• Handle high stress environment
• Maintain professional appearance

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Benefits Include:*

• Medical, Rx, Dental, and Vision insurance
• HSA, FSA, and Limited FSA
• Employer paid and voluntary Life Insurance/AD&D
• Short-Term Disability
• Long-Term Disability
• Accident/Hospital Indemnity/Critical Illness voluntary plans
• Identify Theft Protection
• 401k with employer match
• Vacation, Sick Leave, and Holiday pay
• Tuition Reimbursement
• Gym membership discounts
• Annual payrate increases
• Incentive based bonuses

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It is the policy of FirstBank Southwest to provide equal opportunity employment (EOE) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, FirstBank Southwest will provide reasonable accommodations for qualified individuals with disabilities. FirstBank Southwest is an affirmative action employer._

Job Type: Full-time

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