Job description
Summary of Position: Reporting directly to the Taproom Supervisor, the Tour Guide/Taproom Bartender will be responsible for expanding beer sales and executing the “brewery tour experience”. They will also be a Crooked Hammock Brand ambassador on and off premises, upholding our core values. Duties will include providing great guest interactions on-site through brewery tours and daily operations, off-premise beer sales and events; building and executing the Tour/Tasting room experience, coordinating Tour/Tasting room operations with restaurant operations and expanding sales of beer through new opportunities. Must Enjoy the Ride!
Duties & Responsibilities:
- Collaborate with Taproom Supervisor to develop and execute a plan to grow Crooked Hammock Beer Sales
- Contribute in growing Crooked Hammock Beer sales in coordination with our overall beer strategy
- Be a liaison to guests and team members
- Engage, educate, and promote brewed products to brewery guests and team members
- Be the ‘’Face” of the brewery and taproom to the community through tours and tastings by coordinating attendance and representing Crooked Hammock at beer related festivals and events
- Uphold core values and code of ethics in our Team development plan. Embrace “How We Roll throughout the hiring, on-boarding, and training process.
- Learn, embrace, and develop the Crooked Hammock Brewery Tour Experience
- Enhance Crooked Hammock’s position as a brewery and increase beer sales by providing a more brewery focused guest experience.
- Educate guests, team members, and the community about the Crooked Hammock brand and culture;
- Maintain professional and technical knowledge by tracking emerging trends in the industry; attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies;
- Keep Taproom, bar, and Brewer’s Alley organized, stocked, and clean daily
- Follow proper opening and closing procedures
- Focus on safety and proper cleaning/sanitizing of taproom supplies and equipment
- Follow proper guest carding processes and to ensure we serve only those of legal drinking age
- Assess guests needs and preferences and make recommendations based on interactions
- Stay guest focused and nurture an excellent Crooked Hammock Experience
- Live the brand and be a brand ambassador; practice hospitality in a manner that guests can only find at Crooked Hammock Brewery
Qualifications:
- Must be at least 21 years or older
- An understanding of brewing processes and equipment;
- Strong understanding of Crooked Hammock Brewery products;
- Outgoing personality who can talk to anyone in any setting;
- Ability to maintain professionalism and sobriety while working in environments where beer will be flowing constantly;
- Professional communication skills both verbal and written. Will communicate with managers, kitchen and dining room personnel, as well as guests;
- Strong planning and organizational skills. A self starting work ethic and the ability to multitask, prioritize and adapt to changing situations;
- Ability to work flexible hours is required, including off shifts;
- Ability to represent company at special events on and off premises;
- Frequently walk and occasionally bend over, twist, kneel, climb, stoop and crouch. This position requires the ability to lift up to 55 pounds and maneuver 170 pounds;
- Be able to work in a standing position for long periods of time;
- Requires the kind of relentless pursuit of quality that comes with a deep love of our brand and the products that we produce, in order to ensure their continued quality into the future.
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