Job description

Job Title: Toyota Service Advisor
Department: Toyota Service
Reports To: Service Manager

SUMMARY
Selling and scheduling needed service work in the service department. Achieve your, NPS goal of 100%, KPI targets, and monthly sales quota.

ESSENTIAL DUTIES

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customer on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time." Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
• Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up-to-date.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Utilizes dealership sales control and follow-up system.

Administrative Duties

• Operates office machines such as computer, typewriter, adding machine, calculator, cash handling machines and copier.
• Files correspondence, and other records.
• Makes copies of correspondence or other printed matter.

Customer Service Duties

• Handles customer complaints or refers to appropriate dealership employee as necessary for resolution.
• Greets visitors, ascertains the nature of their business, and conducts them to the appropriate person
• Exhibits and maintain high level of commitment to customer satisfaction.

Telephone Duties

• Answers incoming phone calls in a prompt, polite, professional manner.
• Maintain basic knowledge of Toyota Service department information to act as a resource for incoming callers requesting such information.
• Handles telephone inquiries regarding appointments and work in process.

Housekeeping Duties

• Maintains professional appearance.
• Keep work area neat and clean

Miscellaneous Duties

• Handles special projects as instructed by the Service manager.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Maintains professional appearance.
• Must report to work on time every day as scheduled.
• Attends department meetings as required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be highly organized, motivated, and enthusiastic. Must have good communication skills with fellow associates, principals, and customers. Must be computer literate.

CERTIFICATES, LICENSES, REGISTRATIONS
Must have valid Saipan Driver's License

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to stand for long period of time; bend; lift; reach; and stand. Must be able to lift 10 to 15 lbs.
• Administrative work requires working on a PC system 80% of the working day. Must be able to work under extreme pressure.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work stations located in air conditioned office with adequate lighting. Must perform work outdoors from time to time.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift

License/Certification:

• Driver's License (Required)

Work Location: One location

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