Job description
We are looking for a Training Specialist to enhance the competencies of individual internal employees by designing and conducting training programs that will boost employees workplace performance in alliance with company’s core values. You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions.
KEY ACCOUNTABILITIES
50% • Deliver new hire training. Deliver ongoing functional and professional development training
10% • Maintain, update and create new knowledge materials (training, procedures, processes, etc.); manage VB repository sections
10% • Administer quality program (audits, feedback, coaching)
10% • Track and administer VB-wide onboarding program
10% • Process improvement: track trends for input into process improvement, map processes, outline procedures, facilitate cross-functional improvement sessions
10% • Other duties as needed/assigned
EDUCATION and EXPERIENCE
- Learning & Development experience in a similar position – 5 years minimum
- Excellent training skills
- Excellent facilitation skills
- Strong analytical, problem-solving and interpersonal skills
- Strong project management skills
- Excellent communication skills both written and verbal
- Ability to coordinate and prioritize multiple activities simultaneously
- Experience training in a call center environment???
- Experienced in various software applications such as Captivate, Publisher, Word, Excel and PowerPoint
Preferred
- Bachelor’s degree
- LMS experience a plus
Required Skills
Required Experience
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