Description/Job Summary

About Us:

Selene Diligence is part of a multi-line business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage and a real estate owned company. There are locations in Jacksonville, FL, Salt Lake City, UT, and Dallas, TX. Founded in 2007 to address needs in the mortgage industry, we strive to provide amazing client and borrower experiences.

Position Summary: The Transaction Manager is responsible for managing the production and delivery of the offered services. The Transaction Manager directly manages the Loan Review Analysts and report finding to clients and management stakeholders. The Transaction Manager will work closely with internal departments on due diligence coordination and business needs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Works with the recruiting director to assemble the team of loan review analysts
• Review client scope and requirements and communicate to the team for each engagement
• Ensure database application effectively capturing engagement requirements
• Manage assignment of loans to analysts
• Manage Quality Control analysts and proper feedback loop
• Responsible for production goals for quantity and quality and meeting SLAs
• Communicate internally with the CSM to ensure feedback is incorporated in real time
• Understand and be able to articulate daily/weekly/monthly system and operations processes.
• Identifying trends or inconsistencies which can point to potential widespread problems
• Evaluating inquiry problems and ascertaining action steps needed for resolution and effectively communicate to all parties involved
• Ensure regulatory and compliance policies are implemented and followed appropriately
• Set team goals, objectives and define employee performance plans to meet established goals.
• Measure progress and provide timely feedback and coaching to develop staff performance and skill levels as appropriate
• Develop and engage with senior management level to ensure team is aligned to support organization objectives, solve complex problems and report status for action items
• Maintain a continuous focus on management reporting in conjunction with input from the Operations Executive
• Manage track and report results against established metrics both individually by business and jointly for the combined businesses
• Maintain and drive improvements in overall client experience
• Create a culture that encourages and rewards timely escalation and resolution of client and non-client impacting issues

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:

• Minimum 8 years' experience in residential mortgage including due diligence services
• Detailed understanding of credit, compliance, valuation and fraud risk with respect to residential mortgage loans
• Analytic creativity, negotiation and problem solving skills, using a wide range of information and perspective to identify current conditions and needs
• Ability to efficiently and accurately research complex documents and provide results in a concise and thoughtful format
• Solid understanding of the client's profile, their business and risk appetite
• In depth knowledge of residential mortgage due diligence
• Excellent client relationship management skills
• Ability to be self-sufficient
• Ability to work well under pressure, handle competing priorities and meet deadlines
• A high level of confidentiality to protect privacy rights
• Effectiveness as a team player
• Ability to easily prioritize job duties according to the needs of the company
• Strong sense of professionalism and positivity
• Strong professional and interpersonal communication skills verbally and through written electronic correspondence
• Ability to develop rapport with all levels of associates and establish credibility
• Excellent listening skills and the ability to use good judgment
• Ability to produce quality work
• Excellent attention to detail

Education/Experience: Bachelor's degree (BS/BA) or higher from an accredited four-year college or university preferred. Five years or more relevant experience and/or training required. Experience in working with large companies involved in the mortgage chain. Mortgage operations experience (servicing, due diligence and origination). At least Eight years' experience in transaction management, contract review, project management, or equivalent.

Why Selene Diligence?

Selene Diligence is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)
• Medical, Dental &Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.