Job description
DUTIES AND RESPONSIBILITIES:
- Makes decisions about driver assignments and the movement of revenue vehicles, with significant impact on daily operations.
- Monitors driver check in/out and unit assignments in daily logs.
- Assists operations with time check points, surveys, road calls, emergencies, transfers, accidents, equipment checks, deviations, schedule changes and other procedures.
- Monitors service schedules and on-time performance, and make modifications as needed to improve operations and cost effectiveness.
- Coordinates ADA complementary paratransit service reservations, scheduling and dispatching.
- Conducts call-taking functions accurately, politely and efficiently.
- Provides prompt and friendly customer service for walk-in customers and telephone inquiries regarding routes, schedules, fares, tickets, identification cards or other information.
- Conducts and assists with revenue collection procedures, including pass sales and cash handling.
- Controls radio communications in a professional manner, providing operator and staff assistance, guidance, and instructions.
- Exemplifies ten-code procedure for radio communications proficiently.
- Prepares daily reports of mileage, hours, and on-time performance.
- Compiles and processes ridership information, including reports, surveys, and forms.
- Maintains professional image and conduct, including a proper, well-maintained uniform while on duty.
- Maintains company rules and procedures at all times.
- Performs route driving duties when asigned.
- Performs other duties as assigned by management.
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