Job description
Balboa Travel is recruiting for a Group Air Manager
This position will be responsible for the overall management of the group air department.
Responsibilities Include:
Group block setup, planning and execution
Management of the group air staff to include training and coaching
GDS queue monitor
Assuming and performing managerial front line roles as it pertains to client calls and internal team management
Securing block Space contracts from airlines and transportation vendors
Managing client group air request via spreadsheets and inbound email request
Client Group Air Reporting
Group Air ticket reconciliation
Client communication and discovery planning
Client problem resolution
Monitoring call flow/ Queue management to maximize productivity and service levels
Required Skills:
· Outstanding written and verbal English communication skills
· Excellent critical thinking, negotiation and problem solving skills
· Strong attention to detail. Keen customer service orientation
· Ability to read and understand contracts and service agreements
· Ability to work effectively both independently and collegially
Job Type: Full-time
Pay: $22.00 - $33.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Signing bonus
Experience:
- corporate travel agency: 5 years (Required)
Work Location: Remote
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