About Fuse Technologies

Fuse Technologies is a fintech solution for the experience economy empowering creators to sell their tickets, hotel, and multi-day curated experience in a single transaction. The company has raised $16M in seed capital to date reaching a $120M valuation in less than 1 year of launching its first client.

Fuses clients include Live Nation, AEG, Golden Voice, Soccer Champions Tour, Life is Beautiful, TAO Group, Disco Donnie, Wonderfront, Lineleap, Hifi Social, Reggae Riseup, Cali Roots, Insomniac, Relentless Beats, C3 Presents, Vegas Golden Knights, A22 Sports, PAC-12, Big West, Main Event, American Rodeo, Blended, Montreal Tourisme, and over 250 university RSOs.

Job Summary

The Traveler Experience Concierge role plays an important role in building winning relationships with Fuse Technologies travelers. As the primary point of contact for our valuable travelers, you will play a significant role in ensuring the traveler’s needs are met by understanding traveler needs, responding in a professional, timely and efficient manner, bringing the Fuse traveler experience philosophy to life in every traveler interaction.

You have a passion for delivering exceptional traveler service and have the expertise to provide exceptional service for each traveler. You also possess the collaborative skills needed to thrive at our agency, where working with our team in a collaborative manner is essential.

You have a passion for delivering exceptional traveler service and have the expertise to provide exceptional service for each traveler. You also possess the collaborative skills needed to thrive at our agency, where working with our team in a collaborative manner is essential.

As the Traveler Experience Concierge you will eagerly participate in brainstorming sessions to provide input from a traveler experience standpoint, ensuring that our traveler’s needs are a priority. On-site travel may be required

Manages traveler inquiries efficiently and ensure a resolution in a timely manner

• 
  Acknowledge, empathize, and resolve traveler inquiries and maintain professional relationships at


all times

• 
  Provide product and service information to assist travelers with their travel experience questions


and concerns

• Utilize Fuse traveler service philosophy to enhance the traveler experience
• 
  Ability to exercise flexibility, initiative, good judgment, critical thinking, and discretion
• 
  Display a positive composure and enthusiastic tone while assisting travelers
• 
  Collaborate regularly with TX team members to create a winning service environment
• 
  Learn all you can about each travel package, additional services and understand each package


resolution channel so you can provide winning service.

• 
  Stay on top of all traveler communications, respond in timely fashion to calls and emails, and


anticipate client needs for updates and new information

• 
  Effectively communicate with our travelers across several channels – phone, email, chat, and


social media.

• 
  Promote Fuse Technologies brand through your conflict resolution abilities and effective


communication skills.

• 
  Advocate for our travelers to help us grow the business.
• 
  Be an active member of the Traveler Experience team


Qualifications and Skills


The Traveler Experience Concierge position requires knowledge and experience within the traveler service, support and experience space across the entertainment, live events and hospitality industries A bachelors degree with three to five years of experience is required.

• 
  You have a passion for traveler experience. You lead by example and have delivered strong winning service results for clients.
• 
  You’ve experienced success in managing major accounts and understand the responsibility that role carries.
• 
  You have excellent presentation skills, communication capabilities and know how to extract necessary information from clients to be able to deliver exceptional traveler service.
• 
  You have an eye for strong creative and know foundational principles of good design and content.
• 
  Even though you aren’t a designer yourself, you can see how the strategy is married with the


design and offer insights for improvement.

• 
  You have supervised the work of others and helped foster a culture of collaborative excellence.
• 
  You are a people person, like to work within a team, and enjoy the back-and-forth challenges of


the traveler experience process.

Benefits: (waiting period may apply)