Job description

About us

AFC Urgent Care opened its first location in 1982, and after more than 35 years, AFC Urgent Care is now one of the largest urgent care providers in the U.S. with over 200 locations in 26 states. We are open weekdays 8am-8pm and weekends 8am-6pm.

Schedule:

Full-Time: 36+hrs/week, every other weekend.

Part-Time: Variable, every other weekend.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients initial paperwork and obtain copies of insurance and identification cards.
• Register patients, update patient records, and verify insurance accurately and timely
• Follow company procedures related to workers’ compensation and occupational medicine patients
• Determine, collect and process patient payments and address collection and billing issues
• Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Prepare, sign, and drop the deposit in the safe on a nightly basis
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation.
• Maintain office supplies
• Observe safety and security procedures; promote a safe and pleasant work environment
• Report potentially unsafe conditions to management
• Follow up with the patients on reputation management
• Regular attendance to ensure efficient clinic operations
• Other duties and responsibilities as assigned

Skills

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Requirements

• High school degree; additional certification in Office Management is a plus
• Prior experience in Urgent Care is a plus

Schedule:

Full-Time: 36+hrs/week, every other weekend.

Part-Time: Variable, every other weekend.

Job Types: Full-time, Part-time

Schedule:

• 10 hour shift
• 12 hour shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Health insurance copay/coinsurance: 1 year (Preferred)

Work Location: One location

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