Job description
Atlanta, US
We are OMP, a game changer that optimizes supply chains of the world’s leading companies with our very own smart software and services.
Do you get a kick from guiding customers so they get the full value of the software they use? Are you passionate about translating complex, interconnected problems into clear and comprehensible workflows? And do you have a natural flair when giving presentations to a crowd, easily adapting your explanation to your audience’s knowledge?
Look no further and become a User Engagement Consultant at OMP. The world of supply chain planning offers plenty of interesting challenges for you to solve. Read on to learn more.
Your challenge
As a user engagement consultant, you coach and guide our customers’ key users and planners to ensure the optimal use of the OMP planning solution. Your training helps them understand the fundamentals of supply chain planning. You also act as the first point of contact for key users, planners, and subject matter experts for tool-related questions.
You are responsible for:
- Supporting key users and subject matter experts during functionality validation by preparing validation workshops and guiding the validation of all possible business scenario variants.
- Ensuring planning actions support the business objectives and KPIs defined in the design phase.
- Guiding the business process owner to refine planning activities into planning actions within all relevant constraints.
- Sharing best practices and useful tips and tricks for maximum planner satisfaction.
- Documenting the planning cycle into flow charts and clear instruction.
- Guiding customers to effectively improve the quality of the master data needed by our planning software.
- Developing a full-scale training plan for the different roles in the future planning cycle.
Your team
As a User Engagement Consultant, you‘ll join the Delivery team, as part of our Customer Solutions organization. The Delivery team delivers the solution and assists customers before, during, and beyond implementation. Once the global design is approved, all project team members join forces to implement all composing elements of the solution and provide flawless integration. User Engagement initiatives, training, documentation, and coaching enable customers to understand the solution and use it to its full potential.Your profile
We are looking for someone who meets the following qualifications:
Bonus points if you:
Soft skills
Communicative
Problem solver
Team player
Pragmatic
Proactive
Hard skills
Supply chain knowledge
Presentation skills
Language skills
Required:
English
A plus:
Dutch
French
German
Your future
At OMP, we’re eager to find your best career fit. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.Many of our team members who start as User Engagement Consultants grow into roles in user engagement management, project management, or team management.
Our offer
At OMP, we offer more than just a job. We put people first and inspire you to become the best version of yourself.
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