As part of J.P. Morgan's Corporate & Investment Bank (CIB), the Digital Experience Design organization's mission is to improve the experience of external clients and internal users across a broad variety of complex, essential, and high-value product and service journeys. Within this organization, The User Research team helps lead research efforts that promote the voice of the user in the design and delivery of digital solutions. We have team members with deep expertise in psychometrics, ethnography, mixed methods, we share, collaborate, and work together to solve tough research questions.

The User Research team's mission is to enable \"building the right digital experiences \" and \"building experiences right\" at scale.

As a Lead user researcher, you will work closely with Product owners, Design Leads and designers to better understand the needs, influences, and success criteria of our diverse internal and external clients. Your insights will have real and immediate impact on business processes, digital product roadmaps and design. You will develop meaningful and relevant research questions, answer those questions with a variety of methods and approaches to deliver concrete, actionable design recommendations.

Job Responsibilities:

• Scope, plan and craft discovery and evaluative research activities
• Manage and execute discovery and evaluative research studies
• Analyze, synthesize and report on research studies
• Integrate quantitative thinking into studies in partnership with the quant arm of the research team
• Provide research leadership to Product and Design on value-add activities
• Present your findings with senior leadership to make recommendations on design
• Work in a fast-paced, iterative, and innovative environment
• Conduct high-level research to help determine which "ideas" should be pursued

Required Qualifications, Skills and Capabilities:

• Have 6 - 10 years of experience in User Research; preferred experience in a large financial services company or another regulated industry OR an agency role servicing such clients
• Have academic or professional experience in Human-Computer Interaction.
• Masters Degree in a relevant field (Psychology, Cognitive Science, Human Factors, Human Computer Interaction HCI, Human Machine Interaction HMI, Anthropology, Sociology, ...), or equivalent practical experience
• Have experience working in qualitative or mixed methods user research for digital products
• Understand the strengths and weaknesses of different research methods, and when and how to apply them in the product development process
• Have excellent communication and presentation skills
• Ability to work and lead independently and feel comfortable navigating ambiguity

About Digital Experience Design

The Digital Experience Design team (DXD) includes nearly 300 UX and visual designers, service designers, researchers and creative technologists spread across six global locations. As a team, we partner with business, product, and technology stakeholders across the Corporate & Investment Bank to design products and services that guide engagement, increase client satisfaction and delight end users.

Learn more about DXD at http://design.jpmorgan.com/

Diversity by design

Our team, our work and the outcomes they produce are guided by diversity . Here, you'll find people from all over the world, valued for the added dimensions their experience, origins, and perspectives bring to the products we deliver. Join us and see for yourself that our commitment to diversity is intentional, essential, and ongoing. It provides the insight and ideas we need to be a better team. And a smarter one, too.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
New York,NY $137,800.00 - $187,000.00 / year