Job description

MUST HAVE SKILLS

• Ensure excellent performance of UX researchers on all projects
• Train and mentor, the UXR team collectively and individually according to the researchers’ experience and skill level
• Ensure professional growth and skill in key UXR methods in all UXRs on the team
• Ensure excellent performance of business analysts (BA) on the team
• Train BAs on research operations activities such as note taking and on data collection activities such as interviews
• Evaluate team members on an annual basis or at the conclusion of internship stages as the situation dictates using Radiant procedures and evaluation formats
• Engage and manage stakeholders employed by or associated with Radiant’s clients as needed
• Plan and execute research programs as needed
• Plan and execute research projects as needed, including
• Discovery research to uncover new product opportunities
• Exploratory research to understand if a product idea or reiteration will fit target users’ needs
• Evaluative research to understand how well a prototype or mature product meets users’ needs

• Lead kickoffs, stakeholder touch base meetings, and sharing of findings and recommendations with stakeholders and end users for UXR initiatives
• Assist other UXRs on primary data collection and analysis activities as needed
• Mentor other UXRs in the planning and execution of research projects and activities
• Assist UX director and UX manager with business development presentations and other activities as needed through primary or secondary research

Qualifications

• 10+ years of relevant research experience in some combination of UXR, market research, program evaluation, applied social science research (e.g., anthropology, sociology, psychology, HCI)
• Minimum 3 years specifically in UXR
• Strong foundation in qualitative methods such as semi-structured user interviews, contextual inquiry, cards sorting, etc.
• Ability to moderate and train others to moderate in-person data collection and virtual sessions using tools such as Zoom, Blue jeans, etc.
• Solid grasp of quantitative methods such as surveys and time on task
• Ability to interpret quantitative findings and their implications with a minimum of explanation from data scientist or web analytics professional

Nice to Have

• Experience with innovative data collection methods such as ethnography
• Strong foundation in ethnographic methods
• Prior leadership experience in UXR or related field
• Familiarity with visualization software such as Tableau
• Familiarity with Dovetail qualitative data analysis and repository package

Job Types: Contract, Full-time

Pay: $45.00 - $52.00 per hour

Experience level:

• 7 years
• 8 years

Schedule:

• 8 hour shift

Experience:

• UI: 1 year (Preferred)
• UX: 1 year (Preferred)

Work Location: Remote

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